Worst customer service ever!!!!

Discussion in 'General Handgun Discussion' started by Glockpotion23, Apr 28, 2013.

  1. Glockpotion23

    Glockpotion23 New Member

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    I would never ever give EXTREME CONCEALMENT my business ever again. I made a holster purchase on 3/29/13. I haven't gotten my package yet!! Yes they said it would take 14-21 days but this is ridiculous. How about I try to contact them and they never returned my emails. I wish I've never gave them my money.
     
  2. BigJohn3282

    BigJohn3282 New Member

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    What payment method did you use?
     

  3. Glockpotion23

    Glockpotion23 New Member

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    I believe I just used my visa
     
  4. tCan

    tCan Active Member

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    Call Visa. They'll handle it. You'll have your money back right away.
     
  5. fa35jsf

    fa35jsf New Member

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    I looked at that company before I eventually bought my Crossbreeds holster. Unfortunately my crossbreeds has not shipped either and it is going on two months. Of course on their FAQ page it says to expect 8 weeks for shipment because all their products are handmade after they are ordered. I just sent them an email and I will see what they say in a day or two.

    Just know, I am feeling your pain. It seems like everyone in the gun industry is absolutely swamped right now.
     
  6. deadsp0t

    deadsp0t New Member

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    EVERYTHING firearm related is in high demand, holsters included, Galco said it'd be a month before I received mine but fortunately it arrived ahead of schedule. Advice, be patient.
     
  7. GeneralPatton

    GeneralPatton New Member

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    Everything is in demand. That means more workload, hire more people and treat your customers well while business is good. If you crap on your livelihood now, you'll go under during slow times. There is no reason for that long of a wait. I ordered a custom leather holster from a guy and he made it (very good quality) and shipped it out to me in10 days. I wouldn't hesitate to buy more or refer him because he understands customer service. And this was in late January when demand was peaking. His prices remained the same, his quality was never sacrificed, and he earned my business and respect. This big companies refusing to even try and keep pace with demand are pure Sh1t.
     
  8. SigArmored

    SigArmored New Member

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    There is a large demand for firearm accessories at the moment.It will slow down here in the future but for right now it is what it is.There have been a few companies in the past that will never see my money again like Optics Planet and Cops Plus.But I have had way better luck with Don Hume and most recently with Tucker Leather,where the customer service has been more than excellent and the product has arrived on or before the date described.
     
  9. Glockpotion23

    Glockpotion23 New Member

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    Update ! !

    got Some good news yesterday. A customer service rep called me for a upgr update. They are seriously understaffed and she said my holster would be shipped by next week. She was real nice and gave me a full explanation (which is all I wanted). So all in all I feel better and that call gave their grade from a F to a solid B+. If I get my package sooner it may jump to a A-. I will keep u guys posted
     
  10. robocop10mm

    robocop10mm Lifetime Supporting Member Lifetime Supporter

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    Gun related companies are in a quandry right now. Many positions require some degree of skill so they are not just "plug and play". If they hire someone, and take the time to train them, that takes away from productivity. Then, no one knows how long this buying binge will last. You invest many hours/weeks training the new employee and have to lay him off in 3 months.

    Then just finding good, hard working people is getting harder every day. Uncle Sugar has created a system where they do not have to work to survive. Most "good" workers have good jobs already. The ones left (in a given area) are not worth hiring.
     
  11. GeneralPatton

    GeneralPatton New Member

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    I could see that, if those positions requiring some skill also had pay grades related to having some skill. I recently saw an ad from Glock looking to hire armorers and the pay was pathetic. Like $12 an hour pathetic. They actually had another ad for weekend security and it paid more than $12 an hour. So, if they positions are those of such that necessitate greater levels of skill the average person doesn't have, then the pay should be scaled the same way. But since the pay is so low, you'll never see any really highly skilled people wanting to take such a low paying job, unless they are willing to ride the train for a long time hoping for some promotion into a better paying job. The type of hiring I was thinking of however, was a greater number of CSR's, shipping dock, packaging, processing, basically all the positions that can be hired from the average pool of folks, allowing even the folks of limited skill levels to make the products. Most stuff isn't handmade these days anymore, it's all production line. There is rare a product that is made by a single person anymore, mostly it's done it sections with each person having a specific job. I'm a capitalist through and through, and in capitalism you have to take advantage of business when it's there, and if you can't keep your customers happy then they will be happy to find someone else.