A couple days ago I contacted RCBS customer service by email regarding my old set of scales. Yesterday I received an email that they're going to send me all the parts to make it work like new for NO CHARGE. Even though I told them the scales was bought in the 70s too! RCBS is in my book the best company out there. You could find a RCBS product in a field, send it back, and they would refurbish it or send you a new 1 back at no charge. The fact that it says RCBS on it means it's under lifetime warranty.