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Sorry to hear it. Good customer service is such a no-brainer -- the easiest and most cost effective way to promote your business. So it always amazes me that so many companies can't/don't/won't do it right.

You should post this complaint on the Taurus section of m1911 forum. The manufacturers keep an eye on the site, and while it probably won't get you any real resolution to your problem, at least you can get the satisfaction of knowing that you flipped them off in front of a very large and knowledgeable community.

Just a thought.
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