Yes it is & all through this they say what you like to hear ...... then do what they want to . Nothing comes when they tell you it will . Always have an excuse ready when you call & ask what's going on . Materials get mixed or shorted too . Not a great company to deal with . The construction crew ...... could not ask for better guys ! Supply side & transport is really a mess to deal with ...... they get your money & then tell you stories why things aren't the way they said it would be . My tip off to BS was when I was told the building would be up in 2 or 3 days . I said wow this I have to see ...... 2 weeks later still no roof even on the ground to put up . If it isn't there tomorrow ..... I will light up the phone & at least let them know what I think of there company & how they do things .