Hi I'm new to the forum and was wondering if anyone has any advice on a problem I've been having. I love my pt 99 it's a great gun and have had no problems until recently. what happens is when I'm shooting every other round gets jammed. The empty case isn't fully extracted and it tries to chamber another. I tried new mags mec gar etc and I'm probably going to have to send it to Taurus. What is their customer service like? Or is there I can do at home to fix the problem?