Usually people only hear when the customer service is bad. So, I thought I would post my recent experience. I just purchased my XDm-45 (http://www.firearmstalk.com/forums/f59/range-report-45-acp-springfield-xdm-45-a-28825/) and just took it shooting for the second time. The first time I shot 310 rounds and this time after about 100 rounds the gun started jamming on only one magazine. So I marked it and continue firing for another 50 rounds to see if it really was the mag. Well, this one worked fine. On my way home I called Springfield from my cell phone and described the problem. They took my information the gun's SN and said that they would send me 2 free magazines for my trouble. They did not even want the old mag back. Not a bad deal!