Springer Customer Service

Discussion in 'General Handgun Discussion' started by mesinge2, Jul 31, 2010.

  1. mesinge2

    mesinge2 New Member

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    Usually people only hear when the customer service is bad. So, I thought I would post my recent experience. I just purchased my XDm-45 (http://www.firearmstalk.com/forums/f59/range-report-45-acp-springfield-xdm-45-a-28825/) and just took it shooting for the second time. The first time I shot 310 rounds and this time after about 100 rounds the gun started jamming on only one magazine. So I marked it and continue firing for another 50 rounds to see if it really was the mag. Well, this one worked fine.

    On my way home I called Springfield from my cell phone and described the problem. They took my information the gun's SN and said that they would send me 2 free magazines for my trouble. They did not even want the old mag back. Not a bad deal!
     
  2. Flint Rock

    Flint Rock New Member

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    I'm glad they took care of you. That's they way customer service should be!:cool:
     

  3. mesinge2

    mesinge2 New Member

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  4. danf_fl

    danf_fl Retired Supporter

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    That is a sign of a good manufacturer. Congrats.
     
  5. CA357

    CA357 New Member Supporter

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    Excellent! I've had good experiences with their Custom Shop.
     
  6. Gojubrian

    Gojubrian New Member

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    That's great to hear! Thanks!
     
  7. M14sRock

    M14sRock New Member

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    In the M14 world it is fashionable to bag on SAI because they no longer use USGI parts in their rifles.

    But the SAI lifetime guarantee applies even if the gun is not owned by the original owner, and their service is usually very fast. And it includes free shipping, each way.

    SAI is a great company, making some truly excellent products.

    Thanks for speaking up.
     
  8. IGETEVEN

    IGETEVEN New Member

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    I have never had to utilize their customer service yet...but this is really great intel to know. :cool:

    Jack
     
  9. utf59

    utf59 New Member

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    I have had to use their customer service as well. They were pleasant, professional and prompt.