DISCLAIMER: This is not intended to be an end-all, be-all thread trying to dissuade potential buyers of certain firearms from buying with that company. Let's hear your terrible customer service experiences from firearms companies. It might be fun. I'll start. Forewarning, I am basically copying and pasting this from another thread. I already typed it all out once, so I don't see the need to do so again. I have a Taurus Millennium PT140 (.40 S&W). Bought the gun new, and first time out the front sight falls off. We reattach it and later on the rear sight falls off. I'm still waiting on my rear sight that I ordered to arrive. Taurus customer service was sub-par in my experience with them. The reason I was dissatisfied with their service is as follows: when I originally called to buy a replacement sight, which was approximately 9-10 months ago, she took my card information and told me it might be a couple weeks wait until they get them in stock. No problem, I can wait a few weeks. Six months later, I decide to call Taurus. They told me my card didn't work (despite me using my debit card and having just been paid a few days prior to when I made the call). I assume I either gave her the number incorrectly or she took it down wrong. Either way, no one made any effort to contact me to inform me, over the course of six months, despite having two phone numbers for me on record as well as my email address. So I sat for all that time and had no idea what was going on. Maybe I should have called them sooner, but I was giving them the benefit of the doubt that maybe they were extremely back logged for orders on the sights. Oh, another thing, when I talked to them the second time, she told me the original lady I had talked to had the wrong pistol model on record for me. I had given her the serial number, and you're telling me she couldn't look it up in her records somewhere what model my gun was? In addition to that, I told them the exact model of my gun. She didn't record it properly. And now here we are, 3-4 months after the second phone call, and still no sights. Update: I called a few days ago. Supposedly they are shipping me the sights within a week or two. We'll see.