Savage Custom Shop

Discussion in '.22 Rifle/Rimfire Discussion' started by clr8ter, Mar 31, 2012.

  1. clr8ter

    clr8ter New Member

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    Anyone ever ordered a custom Savage? I'm having them re-barrel a 93R SS LH 17 HMR into a 22 mag. Ordered Feb 7, they said UP TO 6 weeks, and it's still not here. No word from them, either. All they had to do was call and say why it's late, but now I'm not too happy. What are the REAL lead times in other people's experience?
     
  2. Marlinman

    Marlinman New Member

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    Varies on the gun/barrel. Try callin customer service and find out what the hold up is

    God didnt make all men equal colonel Sam Colt did
     

  3. clr8ter

    clr8ter New Member

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    What varies on the gun/barrel? They're basically the same guns, simple swap, I'd say. The guy who ordered it is going to call tomorrow, the point is, they should have called us.
     
  4. Marlinman

    Marlinman New Member

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    The time to put it together. Every gun is different in the parts bein off just a little bit

    God didnt make all men equal colonel Sam Colt did
     
  5. hardluk1

    hardluk1 Active Member

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    You could have sent it to them for the work. Middle man not needed. Your kinda at the middle mans mercy now. Firearm parts are at times out of stock. Not allways in inventory and if out of stock they also have to wait for the next production run to get whats needed for the barrel swap. Might have been cheaper to sell the 17 and buy a 22mag.
     
  6. clr8ter

    clr8ter New Member

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    Well, from my understanding, both guns are based on the same receiver, the 93. All cartridges involved are in the same family. (17HMR being derived from 22MAG.) This is a brand new gun being ordered special with the barrel swap, no middleman, except for my LGS had to order it. They're charging $95, so the labor cost to do the job can't be that great.

    The reason I'm going there in the 1st place is that I wanted a LH, SS bolt, wood stock, 22 mag, ect. The donor gun fit the bill, except for the barrel, so.......
     
  7. hardluk1

    hardluk1 Active Member

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    Guess if you LGS does not follow up in a timely fashon then you get the work order number and do so. Might be the best way for to find the truth out. I guess you have your serial number to use too.
     
  8. Txhillbilly

    Txhillbilly Active Member

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    They will not call you. They have better things to do,and won't call just one customer about rimfire rifle.
    If you want to find something out,get off your a** and call Savage-Talk to Effie Sullivan,she is over all of the custom ordered guns thru the Savage Custom Shop.
     
  9. clr8ter

    clr8ter New Member

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    Yeah, I could call her, but my phone is over there, and my *** is comfortable. :D

    LGS said he'd call her. I didn't REALLY expect them to call, but that would show excellent customer service, of which there is not much of nowadays......
     
  10. flyoteslayer

    flyoteslayer New Member

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    Same here, ordered 12 lrpv in 243 with 1:8 twist and threaded barrel for 5/8-24 suppressor. Last month had no answer on delivery time, promised 8-10-weeks..it has been 13 so go figure. Better off buying 6Norma BR off the shelf on Gunbroker and re-barreling with Shilen, Hart, Krigger..., quicker and cheaper...Never again!!! live n learn :)
     
  11. flyoteslayer

    flyoteslayer New Member

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    Update to the Savage saga!! A savage rifle showed up at my FFL yesterday, but certainly not what I orderd, a staggering 18 weeks ago. The rifle has the wrong barrel, it is flutted, which I did not order, and it does not have any threads at all.....and I ordered it with 5/8-24 threads. Guess another 45 minute wait on hold to talk to Effie and start the process of returning the gun and asking for a full refund plus shipping cost. Wonder how long it is going to take to get my money.....so I can buy a Remington like I should have in the first place, send it to Hart for a custom barrel job and be a happy satisfied customer in a few months.
     
  12. flyoteslayer

    flyoteslayer New Member

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    Well. just got off the phone with Savage, by passed Effie and asked for someone else higher up, was transfered to Joe Desanti? no sure, left a message on his voice mail at 0800, now 1000 2 hours and no reply.... Hum,....I got Savaged by Savage!! Guess only option is to ask for, better yet, demand a refund. What do you all think I should do?
     
  13. flyoteslayer

    flyoteslayer New Member

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    By the way, I posted earlier but it is not showing... the rifle showed up yesterday, wrong barrell, had flutes, not ordered and was not threaded at all!!!
     
  14. flyoteslayer

    flyoteslayer New Member

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    Stiller action ordered,hart or shillen or lilja or krieger barrel....to be decided and ordered soon, Mcmillan stock to be orderd later on today.. I have learned my lesson! No more Savages in my cave :)
     
  15. clr8ter

    clr8ter New Member

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    Well, my gun showed up at 1 day under 10 weeks. It had one Weaver rail loose, I wrong screw that was too small to even cut threads in the hole in the stock, and the paperwork didn't reflect what they did to it, like I asked, and was assured of. (Paperwork said it was a "Custom Rifle") It took several more calls and a couple weeks to get better, (not perfect) paperwork. Gun shop owner took care of the rail & incorrect screw. Also, the box it came in has a factory note on it - "Bolt & ?CLIP? enclosed" The "Clip", by the way, rattles around in the mag well.......

    REALLY? Effie told me this gun was assembled by a "Master Gunsmith" I doubt it. Unless that means something different in Canada, EH.

    Overall, though, it's a nice gun that should be awesome once I get the little things I shouldn't have to take care of taken care of.

    Would you like to know what I'm going to do? Next weekend, another gun shop is going to have an open house. I believe Savage will be there. They were last year. That rep is going to hear all about this problem in front of a bunch of people.
     
  16. Marlinman

    Marlinman New Member

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    Good for you. Nail them to the wall.
     
  17. flyoteslayer

    flyoteslayer New Member

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    Had a lengthy conference call with Joe and Effie. Some of the issues we discussed were the fact that there is no written confirmation of an order placed with Effie, which they say they will change either via e-mail or regular mail so the customer has some written copy of his exact order and avoid the "he said, she said" issues. Second, the website describes the model 12LRPV as having a High luster stainless finish...no mention of flutes, which they will be addressing and correcting ASAP. Third, they agrred with me that they should make an effort to communicate with the person placing a custom order if there are issues which are going to delay the delivery date beyond the 10 week period ( It took 19 weeks for mine). Last but not least, Savage is paying to have my gun shipped to Cole's Gun shop in Clearwater Florida, about 90 miles from my residence, they are going to thread my barrel and then ship it back to my FFL so I should have it back next week. I have decided to keep the Savage, however the Stiller/Lilja custom is on order and should be ready in about 8 weeks.
    I have learned from this experience, custom rifles should be bought from custom rifle makers which are dedicated to do just that, and production rifles should be purchased from production manufacturers. Each is good at what they do. Just like purchasing a scope...dont ever skimp on the quality and cost of a scope, you really get what you pay for. If you must have a production rifle altered, you are likely better off purchasing a stock model and then sending to a gunsmith for customizing. I could have purchased a standard 12 LRPV in 6.5 Norma BR for around 875.00, then have Shilen or Lilja build a stainless barrel in the caliber and twist of my choice for around 450.00 and end up with a nice switch barrel combo gun for a few hundred dollars less than what I spent for the one I got. I have a feeling the Stiller/Lilja will outshoot the 12LRPV so, it might be available for sale in a few months :)
     
  18. clr8ter

    clr8ter New Member

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    Marlinman, "Nail them to the wall" sounds a little harsh. Really, I just want them to know that this part of their business needs work. I have heard overall good things about them, and they are in my neck of the woods. (I could be there in under 1 1/2 hours.)

    flyoteslayer, I hear you, going to a gunsmith sounds like a good option, but around here my experiences with "gunsmiths" had been less than positive. I also think that a manufacturer having a custom shop is a good idea, too. They just need to either do it right or not at all. Can't really be that hard.....1/2 the battle is just communication, (customer service), and the other big thing is dedicated people to the effort. In my case, the cost for the custom part was $95. I couldn't have hit that number if I had had it done it myself, and I would have ended up with a barrel I didn't need......
     
  19. Marlinman

    Marlinman New Member

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    By nail them to the wall I ment publicly rip them a new one
     
  20. flyoteslayer

    flyoteslayer New Member

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    clr8ter, I totally understand you experience with local gunsmiths. There is one about 90 miles from me an he is excellent, however when it comes to building a gun ground up I take full advantage of the internet to locate the right smith and use UPS ground for shipping. My friends have had great luck with the likes of Georgia Precicion Rifles and Borden Custom rifles, but these are rather hi end guns. Good luck with your rifle and let us know how it shoots. I get to test my savage later on next week.