Their customer service and warranty has gone to hell. It's caused me to switch over to Smiths. The optical quality on the Smiths is equal to, if not better than, the Oaks. Smith still stands behind their warranties too.
You know, you are not the first person to ever tell me that. I have personally never had a problem with Oakley, short of a problem with some shorts one time a few years ago. But, with the glasses division, I have never had a problem. Granted, I have been in their system since '86 or '87 and I have registered every pair after buying them, so maybe I qualify for a little extra love since I was there early on. That said, I have heard other people say the same thing, so I can see how public perception, and yours, could be soured.
I have recently had a present purchased for me, my first pair of Revo's, for my birthday. I am not sure how I like them yet, but they look good.
I'll give 'Smiths a look and see if they have anything that suits me.