I spoke with a S&W rep on Sept. 3rd or 4th about the horrible trigger problem I was having. I did this after reading posts from other people complaining about it. My issue was I felt like I had no idea when it would eventually fire and what it would hit. I thought it was a serious safety issue, for me anyway. S&W sent me a letter along with pre-paid FEDEX shipping papers, so I sent it in to them. I shipped it out on 11/7/09 and got it back on 11/20/09, pretty good, huh? Finally I got it to the range today and I have to say I'm totally impressed. The gun I got back is nothing like the gun I sent. The trigger is smooth and the gun is accurate. On the work order that came in the box with the gun it says: "Customer complaint: Rough Double Action" "Repaired: REPLACED SEAR HOUSING BLK ASSY" I was ready to give this gun away, glad I didn't. I must write a letter to S&W to thank them.