Ruger Accessory Order Problem

Discussion in 'Company Review Forum' started by Doc3402, Jan 20, 2014.

  1. Doc3402

    Doc3402 New Member

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    On 1/14/14 I ordered two magazines for my mini 14 from Ruger. The order was filled by Sportswear Sales, which appears to be a Ruger sub-division, on 1/17/14. On checking the account my debit card is tied to I discovered that Sportswear Sales debited my account for the amount of my order twice. The order, including shipping, was just over $92 US. Today is 1/20/14. That's three days I was denied access to that money.

    From a practical standpoint if you are dealing with this company you need to watch your accounts and make sure you won't be close to bouncing checks if this happens to you. From a technical standpoint they are guilty of theft as shown in the statute quote below.

     
  2. mountainman13

    mountainman13 New Member

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    Have you contacted them or your card company? If they aren't willing to fix the issue your card company should be able to deny them the fraudulent charges. Card based issues have been so rampant in this country lately that I've closed all but one of mine. Getting to the point that it is too risky to use anything but cash or check.

    better judged by twelve than carried by six.
     

  3. Doc3402

    Doc3402 New Member

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    I haven't been able to contact them yet due to their business hours and the weekend. I'm waiting to contact them today. They are in the mountain time zone and I am in the eastern time zone. Yes, I have contacted my card company. As of right now they say there isn't much they can do pending contact with Ruger.

    My main reason for posting this is to warn other people. If they use a debit card tied to their checking account this could easily cause some bounced checks and service charges. I'm fortunate that I have ample funds to cover this and any outstanding checks. A young couple or a student may not have the cushion I have. Besides the overdraft and merchant charges that they may or may not ever recover, there is the matter of their credit rating to consider.

    I ran into a similar problem with JC Penny a few years back. Their policy was to run through a $1 charge to make sure the card was active before they ran through the charge for the merchandise. Unfortunately for them the register ran the $1 through 18 times.

    I called Penny's and asked them about it. They replied that it was their policy and there was nothing I could do about it. They also said that it would be returned in 7 business days. That ticked me off. It's not the $18, it's the attitude that they can use my money any way they want to without my consent.

    I grabbed my receipt and a printout from the bank and went down to the local sheriff's office to file criminal charges. The detective I talked to called Penny's and explained the facts of life to them. The $18 was back in my account before I got home.
     
  4. mountainman13

    mountainman13 New Member

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    Awesome. Definitely nice of you to warn people. I've been screwed by the Bank in the past so I always have a cushion. Sounds like you'll have No problem handling the issue.

    better judged by twelve than carried by six.
     
  5. Doc3402

    Doc3402 New Member

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    In all fairness to Ruger, let me say this. They make some fine firearms, and from what I have seen their warranty service is exceptional. Hopefully this is a one time thing that will be rectified as soon as they become aware of the problem. I'll post more after I contact them. In the meantime, I would not hesitate to buy their products. I might have to change how I buy them, but I'll still buy them... unless they get an attitude with me. <grin>
     
  6. Doc3402

    Doc3402 New Member

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    Update: I just got off the phone with Ruger. This is what I was told. It is their policy to put a hold on your money when the order is placed. When the order is shipped they put a second hold on your account. When the first hold falls off will depend on your financial institution. The second hold will be paid to Ruger. The first hold can take as much as 7 business days to go away. No, Ruger will not do anything to make the first hold go away sooner.

    Essentially, if your order ships after the first hold falls off you only pay for your order once. If the order ships while the first hold still exists, you will at least temporarily pay for your order twice. Be careful folks. If you can't afford to temporarily pay double, don't order online from Ruger.
     
  7. big_blue79

    big_blue79 New Member

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    That's good to know, I was gonna order some extra mags for my P345D, I'll just buy from Ebay..
     
  8. jackrich3

    jackrich3 Active Member Supporter

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    Lesson: DO NOT use a card tied to your bank account for any mail order, or internet purchases. Don't even use it for gas purchases. You don't have the protections with a debit, that you have with a credit card. It's good you went with Ruger factory mags for your mini. I've had a lot of bad luck with after market mags, with FTF's, refusing to feed 5.56 but are ok with 223, etc.
     
  9. Doc3402

    Doc3402 New Member

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    I know better than that, but it was Ruger, not FlyByNight-R-Us. Who would expect this? Well, me from now on. I'll just use the credit card and transfer the money later.

    I always try to use factory mags. Some of them are a mite pricey, but except for Kimber I always found them dependable.
     
  10. hawkguy

    hawkguy Well-Known Member

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    that is a strange policy.

    i think i'd order my ruger mini factory mags elsewhere from here on out. lots of places to get them other than directly from ruger. think i bought all of mine at the LGS.

    well, you'll get your money back. did the bank screw you with BS fees?
     
  11. Doc3402

    Doc3402 New Member

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    Nope. No extra fees. I have a pretty good cushion on that account. It's just the fact that they are keeping me from using what's mine that gets to me.

    If the LGS had had the mags I would have bought them there. I need them to stay in business to save me a lot of gas.
     
  12. DrFootball

    DrFootball disappointed & disgusted, But DETERMINED... Lifetime Supporter

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    Ruger?

    In all Fairness Doc, I have never had this Problem with SHOPRUGER.COM at all.
    My Bank(BOA) is very Vigilant on Double charges and such. The only Mags I did not Buy either direct from Ruger or Factory mags from CDNN were bought at a Gun Show In NY 8 yrs ago, and they STUNK(I stripped out the springs for extras,..the followers were Ca Ca...
    Anyway,..I get something from them at least once a month....
     
  13. Doc3402

    Doc3402 New Member

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    This wasn't a double charge. They placed two holds on the account for the amount of the purchase. Time caused the first hold to go away yesterday morning. The charge for the merchandise was applied as it should be.

    My concern is the fact that while a hold is on there, for all intents and purposes the money is. If I didn't have a comfortable cushion, the next transaction could have been a bounced check.

    By the way, my bank is the same as yours. You're right, they are usually pretty good, but they missed this time. Here's why as it was explained to me. Ruger pinged the account when the order was placed, and again when the order shipped. That was on two different dates. BOA saw it as two transactions.