So at the beginning of the summer I ordered a RRA "Elite Operator" for $1000. Basically a non-milspec AR-15 with many extras. Ambi sling setup, chrome BCG, a stock I like, two-stage trigger, flip sights, etc, etc. They were pushing it pretty hard for all the "extras" you would receive, and thus it was backordered by 60-90 days. I figured it would make a nice range rifle to throw a scope on, and was swayed by the easy cleaning chrome BCG on a (already heavy) range only rifle. A couple weeks ago I received my rifle (after maybe 130 days...no biggie there). No chrome BCG. They went ahead and downgraded that (a $40 downgrade based on their own prices) without any notice, adjustment in pricing, etc. My LGS called them, and essentially their response was "we're out of chrome BCGs, so you'll take what we give you and like it". No discount in pricing, no throw in an extra mag or two...just, "we'll feel free to sell you on exhibit A, deliver B, and help ourselves to 100% of your money". I went ahead and paid for it. I didn't want to saddle my LGS with this headache. And the truth is, the rifle is fine. The BCG isn't really a huge deal, even though it truly was a selling point in my own personal equation. But I don't appreciate a company that feels free to accept an order, then downgrade the options they promised, and collect full $$ with a "tough sh!t" attitude. RRA will not receive another dollar from me, as well as a number of my friends. That's a shame, because their product is better than that.