RGuns

Discussion in 'AR-15 Discussion' started by Crazycastor, Jul 31, 2013.

  1. Crazycastor

    Crazycastor New Member

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    Was wondering if anyone has recieved any AR 15 parts from RGuns lately. Yea made the mistake ordering from them 2 months ago. In a delima on whether to cancel the order or am I close to getting it. Ordered the 20 inch barrel kit.
     
  2. indy36

    indy36 New Member

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    I've been waiting for an upper for 14 weeks now.
     

  3. NC1760

    NC1760 New Member

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    RGuns...???

    This is my story w/ them.... Ordered six 20 round mags for my AR on 12/15/12... They showed "In stock".... emailed after 3 weeks to see if they had been shipped...No reply... 2nd email a week later... no reply.... Called on the phone... Got a generic "Because of increased orders blah blah blah no orders by phone blah blah blah" and NO way to leave a message.... 5 1/2 weeks later... They finally send a tracking number... a week after that, I have my mags...:confused:. Six & 1/2 weeks for delivery of "in stock" seems to be their speed. :mad:
    Knowing this and reading these other posts, do business with them at your own peril... because their customer service is NON-existent and they are definately on their OWN time schedule!!
    ...and if they are reading this I have a message... The panic is dying down and options are now open to the gun community again (in other words competion for your market!!)... and mark these words; Word of mouth on forums such as this WILL eventually lead to your doors closing!!
    Anyone here thinking of doing business with them... I would recommend these companies instead; http://www.dsarms.com/ http://www.classicfirearms.com/ http://www.del-ton.com/
     
  4. Crazycastor

    Crazycastor New Member

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    One of the problems I am having is that I can't figure out how to cancel the order with them. Duck Dynasty is run better then these guys and they are always out goofing off. Probably why they don't answer the phones
     
  5. NC1760

    NC1760 New Member

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    Exactly.... They have your money... you cannot contact them... they probably charge a HUGE cancellation fee... They have you by the **** and they know it.
    You can either wait, call your bank or CC company and see if they can cancel payment and/or file a complaint with a consumer protective agency. That's about it.... Sorry buddy. Been there & I feel your pain.
     
  6. Crazycastor

    Crazycastor New Member

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    I just called them and they actually picked up the phone. They wanted my order number. When I gave it to them they told me they were way past that order number. They couldn't tell me why it didn't get processed. I asked to cancel the order and he told me to e-mail them requesting it to be cancelled. So I e-mail them and cancelled my order. I wonder if they will get my cancelation e-mail? Going to the bank today to make sure they don't charge me. I already sent one e-mail to them checking on my order but no reply and what gets me is that they continue to put new items similar to mine on their web site.
     
  7. purehavoc

    purehavoc New Member

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    Call your CC company and have them do a block from that company , I too got tired of waiting . I had ordered 3 , 7.62X39 BCGs and 3, 5.56 / .223 BCG and after 3 months I finally said screw it and called my CC company . When they got ready to ship and my card wouldnt go thru I finally got a email from them requesting another card . My answer " get screwed"
    Save your self the trouble and do it thru your CC company or they will try to charge your CC $100 cancellation fee
     
  8. Crazycastor

    Crazycastor New Member

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    Ok, I just got an e-mail back from them after I emailed them to cancel my order and they got the shipping label ready to ship. Talked to my bank and they said I wouldhave to get another ATM card and cancel the one I have plus I would have to fill out some paperwork and they also said that it could take 4 weeks to be able to use that money. Crazy stuff. Anyways went to 2nd Admendment and bought me a Franklin Armory M4 upper with a 16 inch barrel. Going to deal with Rguns later and enjoy my new gun.
     
  9. NC1760

    NC1760 New Member

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    Sorry to hear about all the hassle you've been through... and that your bank was little (if any) help either (might want to rethink your relationship w/ them also...). I feel lucky that I was only in for a half dozen mags before I ordered a big ticket item from asses... Hope others here read and understand when it comes to Rguns in Carpentersville, Illinois... BUYER BEWARE !!
    ...Anyhow, enjoy your new upper and post a range report and pics in the AR forum here when you can.
     
  10. Chainfire

    Chainfire Well-Known Member Supporter

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    In Feb. I ordered a Mosin-Nagant sniper, after three months with no response, I cancelled the order. I just couldn't stand my $800.00 tied up indefinably. It must be nice to be backed up that far with orders. I think if I were running the place I would have put on some help.
     
  11. Jpyle

    Jpyle New Member

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    Backed up on a Mosin? WTF is that about, its not like its a manufacturing backlog. They sold you something they didn't have. Something in stock should have shipped by now, most are drop shipped from the importer anyway.
     
  12. indy36

    indy36 New Member

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    Speak of the devil, my upper came today. All the matte sand colored pieces don't match but screw it, looks okay, and I finally have a functional AR.


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  13. Crazycastor

    Crazycastor New Member

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    I like that it doesn't match Indy. Gives it contrast. Did you order that from Rguns?
     
  14. CourtJester

    CourtJester Well-Known Member

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    I ordered a lot of parts from them after the New Town issue so there was a back log.
    I ordered an upper with a really nice bull barrel, stock, grip, trigger group, and some other odds and ends. It took about five months to get the barrel. At that same time I got an email that all the other stuff shipped and I was charger for it. After not seeing it 3 or 4 weeks later, I emailed and called RGuns. The closest i got to talking to some one ended with the girl hanging up on me. Said they were back logged and not answering ordering questions and then she flat hung up. So I called the credit card company. They got no reply from RGuns and cut me back the full $450 for the other items not received.
    About a month ago, everything else showed up in a box. I've not heard anything from them about it. But I do hold a policy of not answering questions concerning back logged items ordered. I will also never do business with them again.

    It's a pretty fire arm though. but I replaced everything else ordered so now I have a box of parts that I have to make another AR out of.



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  15. JonM

    JonM Moderator

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    rguns is an international importer. i got my nagant sniper from them. but i went to their store and handpicked it. i would never order anything from em. far as im aware they are the only importer that brings in actual nagant snipers others are put together from parts.

    their store front is pretty unique they sell nudie porn calendars...
     
  16. CGS

    CGS New Member

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    As for them answering the phone. I don't answer my phone.

    Every caller wants to discuss politics, wants to discuss his current buy, a 45 second conversation takes 10 minutes. In my voice mail I say "For a guaranteed response, visit my website and use the contact form..."
     
  17. indy36

    indy36 New Member

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    Yes, the upper and lower are both Rguns. I got the lower first, from Gunbroker.com, and then decided to get the matching upper from their website. As you can see the gas block and hand guard are darker than the upper and lower receiver. Guess it's hard to anodize things to a constant color.
     
  18. TexasGunner

    TexasGunner New Member

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    I placed an order with them in December and that one showed up mid February. I bought one of their green stripped lowers on gunbroker then ordered a green anodized uppers February 23rd. Ordered green anodized buffer tube, buffer, springs, back plate & castle nut mid march. At the end of May the buffer tube and miscellaneous parts showed up. July 15th those *******s printed a shipping label for the upper. Do you think I have it? Hell no! Label created, but nothing sent to UPS, why create a label when you don't plan on shipping anything? I sent an email last Friday chewing their asses out and have received no response. I'm about to send them another. I was about to cancel this order and just sell the lower before I got the email from UPS. At that point I ordered the rest of the stuff I didn't have on hand to finish the lower. Now I've got a completed green lower..... Who the hell knows when I'll have the upper for it.... Over 5 months.... I'll never order another single part from these imbeciles.

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    Oh I had ordered another upper for my brother's build at the end of February. He got tired of waiting and cancelled his order. We found him one on gunbroker and finished his build.
     
  19. TexasGunner

    TexasGunner New Member

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    The lower and buffer tube on my completed lower don't match and I figure that the upper probably won't match either.
     
  20. Crazycastor

    Crazycastor New Member

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    Yea its pretty bad when the site says in stock and it takes forever to get it. Funny how after I sent them an email cancelling my order they made up a ups tracking sheet. I'm checking tomorrow to see if they charged my account.