Palmetto state armory messing up

Discussion in 'AR-15 Discussion' started by cmb2327, Nov 14, 2013.

  1. cmb2327

    cmb2327 New Member

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    I have made at least 5 orders from them great experience this last one I ordered 1 week and 4 days ago. No emails other than order conformation and they have taken the money from my account. I really like the business so far. I don't know how to feel.
     
  2. texaswoodworker

    texaswoodworker New Member

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    Have you tried calling them? I've had nothing but good experiences with them.
     

  3. cmb2327

    cmb2327 New Member

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    I sent an email last Thursday. They said it would ship beginning of this week. I hate being really pushy. But it just upsets me that they charged me already. I ordered something that was a daily deal for 149 it came back on a daily deal yest for 139 what sucks too
     
  4. Sniper03

    Sniper03 Supporting Member Supporter

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    2327,

    I am not trying in anyway to be sarcastic. But what is the problem? Most manufacturers and suppliers are very busy and a week, two, or three is nothing as far as receiving delivery of a product. And especially if it is in high demand. But I have never heard of anything but good things about them. It will be worth waiting for I am sure!

    03
     
  5. Quentin

    Quentin New Member

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    And as far as a price match, you may get that at your local Best Buy but it's rare at an online gun store. You buy something, you take your chances like the rest of us. And no doubt someone else got it cheaper. It's life, no need to get upset.
     
  6. cmb2327

    cmb2327 New Member

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    It is the same website that had it on sale 5days later. I wasn't complaining about that. I took that as they should have plenty in stock to have sent mine out. They told me they would ship it the beginning of this week. I have nothing but good things to say about them. But if they are going to wait to ship it they should have not charged me.
     
  7. Yunus

    Yunus New Member

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    I would agree that if a website lowers their own price and hasn't shipped your purchase you deserve the lower price. Have you considered returning your purchase and rebuying it or if you really are annoyed return it and go elsewhere.
     
  8. sweeper22

    sweeper22 New Member

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    I've dealt with PSA a bunch (probably $7-10K this year...20+ personal orders, not commercial). Their prices are amazing and quality is outstanding considering the price. But in many cases you may wait a month to see your order. That's just sort of the way it is, take it or leave it. It works okay for me. I think they're a highly popular brand that is currently 'in flux'...sorting out their business size/model/staffing to meet fluctuating demands...which was only complicated by the December-March fiasco.

    I like 'em. They've screwed up on one order of mine, but quickly remedied it after I sent them an email.

    Anytime I buy from PSA, I simply accept that my product may show up in 7 days, and maybe in 27 days. You can get an equally good product (often better) from BCM, and it'll be at your door inside of 4 days. But you'll pay a bit more.
     
  9. texaswoodworker

    texaswoodworker New Member

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    ^ This. When it comes to ordering stuff for guns, you might as well expect a wait. While the bulk of the panic is over, shops are still dealing with the after math. I haven't seen a box of .22 LR since last year. (Seriously? WTF?) This is probably why I keep putting off buying a .22. Anything else I can at least reload for.
     
  10. Ibmikey

    Ibmikey Member

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    Like Sweeper I have spent many thousands with Palmetto, they are currently in a selling frenzy to clear the current warehouse so they have less to move. I have found upper orders take two or three weeks to ship where small stuff and ammo about two weeks. They get their money immediately but I know of no one who got "stiffed". Be patient the product you receive will be super quality and make you smile.
    Also the one incorrect upper sent to me was sent back at their expense and the correct one in the mail just as soon as the return number was posted...and CS was super nice and apologetic.
     
  11. hardluk1

    hardluk1 Active Member

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    I live close enough to justify driving in to pick up what I wanted but when I went to palce an order on line it still want to charge a shipping few!! I called to ask about how to get around the shipping fee on the order page and was told yep still got to play for shipping so screw them. There are good deals out there in other place if you take time to look around. I will not give psa a dime.
     
  12. cmb2327

    cmb2327 New Member

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    Ok I am pretty understanding person. I was just thinking about it. That I have Built two rifles in the past three months and it never waited more than a week for an item just kind of had me wondering
     
  13. robocop10mm

    robocop10mm Lifetime Supporting Member Lifetime Supporter

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    Lighten up. They are OVERWHELMED with orders. Since last November they have been pumping out the product by the ton. If they don't answer your e-mails w/ini a few days it is because they have all hands on deck processing orders. I'll bet UPS makes several pickups a day at their facility.

    In this market, you are unreasonable to expect handholding customer service AND low prices AND parts availability.
     
  14. Sgt_Skrb_25

    Sgt_Skrb_25 New Member

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    I too have orders thousands of dollars of stuff from them. They have the best deals on the web. For that you have to put up with the wait. I've had one order messed up in the past, but they fixed it. They push some serious volume, need to e patient. At least they can address your concerns via their customer reps of you call in. The only web site they has given me flawless service was Primary Arms, they don't have the same deals, but they are quick
     
  15. John_Deer

    John_Deer New Member

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    The PSA user interface is confusing to new customers. Once you do several transactions with PSA you get used to their unique customer account interface. I called to make sure my order was correct the first couple times I ordered with PSA.