Hi folks, I own a gun store and handgun range and I'm looking for advice because I have an ongoing issue that I don't know how to deal with. My top priority is safety. Everyone who goes on my range needs to have experience with handguns and they need to know a minimum amount of safety knowledge about handguns and range procedures. If they don't possess the necessary skills and knowledge, they don't go on my range. I do not let inexperienced shooters or people who have never shot a handgun on my range. Period. Some people don't like me for this and they leave negative reviews online. I find that my customers have an expectation that they should be able to shoot on my range; they feel entitled to be able to shoot just because they showed up, and they do not understand that it is a very dangerous activity and that I have a responsibility to everyone else there and to myself to ensure that my range is safe at all times. All these people know is, they showed up, they have money in their pockets, and I won't take their money. Then they go home and leave bad reviews and talk bad about me behind my back because I didn't let them on my range. These people I am talking about are those who failed my safety and experience evaluation; they either had insufficient experience with handguns or insufficient safety knowledge about handguns. Why don't I just fill them in and teach them, you ask? Because it's too much liability on me. I will allow newbies on the range if they bring an experienced shooter with them who will teach them, and I offer a beginner's shooting class that goes over everything and more, but these people perceive that when I offer them that option, I am just trying to get their money. My beginner's shooting class is the cheapest one in town, trust me, I've checked. I have a certified, insured instructor who teaches the student. But that is something else people do not understand: liability. Let me tell you about my evaluation procedure. I developed this years ago when I noticed that people would come off my range bleeding because they had no clue what they were doing and the slide bite got them. I start out by asking them if they know how to be safe with a gun, how to handle it, and what their level of experience is with handguns, if they have ever been taught to shoot. This is where the trouble begins. This feels like a hassle to some folks. I have been told that I create a "tense, abrasive" atmosphere. But this is guns, folks, this kills people. They don't understand how serious this is. So just by asking those questions I guess I've created a tense, abrasive atmosphere. If the person says they have never been taught how to shoot or they aren't sure about the other questions, then I take the evaluation further, asking them to show me how they will hold a gun, using a blue gun sitting on my counter. If they hold it incorrectly they automatically do not get to go on my range until someone has taught them how to shoot and they can show me they know what they are doing. This is where people begin to feel insulted. I have even had one couple that left and then called me saying that they felt "humiliated, talked down to, deeply insulted" etc. The woman broke down into tears. Needless to say, this completely ruined my entire week and I nearly closed down the business. How am I supposed to evaluate people for their skill level and safety knowledge without creating a "tense, abrasive" atmosphere and without making them feel insulted, humiliated, and talked down to when they have no idea what they are doing? How do I tell people "no, you can't go on my range" without them becoming angry because they feel entitled to get to shoot just because they showed up with money in their pocket? It feels like people have this expectation that I should just teach every newbie shooter out there how to shoot, but that isn't my job and I can't afford the liability. Thanks. I appreciate any feedback.