My moe handguard destroyed

Discussion in 'AR-15 Discussion' started by Brenton92, Apr 11, 2012.

  1. Brenton92

    Brenton92 New Member

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    I bought a moe handguard had it maybe a week a the first time out to the range and noticed a rattle inside the handguard opened it up to see the that heat shield was broke off and under that little bits and pieces. So we trashed the lower piece that broke and took the top piece home and contacted magpul the said the needed that whole unit or a receipt so I sent a picture of my receipt and after that the guy ask what color and I have never recieved a reply. Are they sending a new or what
     
  2. Tackleberry1

    Tackleberry1 New Member

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    Why would you trash a deffective product that under warranty?

    Are you 14 years old?

    If I were Magpul I'd tell you to pound sand!

    Consider this a life lesson. Next time you buy something and it breaks, KEEP IT!

    Without it you're just some dumb kid who probably miss installed it, lost it, and is looking for someone else to pay for your incompetence.

    Tack
     

  3. GunRunner

    GunRunner New Member

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    Calm down Tackleberry, I mean wow you see a bit irritated ........ Take a time out.....lol
     
  4. Brenton92

    Brenton92 New Member

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    No I have several of these hand guards love them just would like to know what they are doing. And I have never had one brake before I was going to ask if they could just replace the defective lower piece.
     
  5. BenLuby

    BenLuby New Member

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    Send them an email and call again. You really need to go back to the range and HOPE they still have it in the trash.
     
  6. Brenton92

    Brenton92 New Member

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    We checked the next day and the heat shield was the only thing left
     
  7. BenLuby

    BenLuby New Member

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    Did you get it? Call them again and see what happens, but realistically? If you didn't keep it, and they replace it, I wouldn't get mad at them, because then anytime someone wanted a spare, they could just call and say 'it blowed up, but I didn't keep it', and get a new one.
    Every company is going to put out a part that slips through the cracks once in a while. Just take it for a learning experience (always keep them, regardless, if under warranty) and move on. If they do go ahead and replace it? Consider yourself lucky and thank them profusely.
     
  8. Brenton92

    Brenton92 New Member

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    I love the company, and I did offer to send the heat shield the guy never answered after saying what color that's the last thing I heard from any one I called the number he listed and no answer
     
  9. BenLuby

    BenLuby New Member

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    http://www.magpul.com/contactinfo.html

    That's the homepage for contact information.

    Here's customer service email, I'd recommend sending them a pic and the pic of the receipt, as well as a full explanation:

    orders@magpul.com

    See where that goes, and make sure to remember to document who you talked to. Never call a business without documenting who you're talking to, the time of the call, and duration.
    That way you always have a paper trail.
     
  10. Brenton92

    Brenton92 New Member

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    I did the all this 3 times and the guy I always talk to is Dan hunter and the last message I ever got was WHAT COLOR? And I emailed back flat dark earth mid length.
     
  11. BenLuby

    BenLuby New Member

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    Then either give up or call/email again. Like has been said, by tossing it you may have just cost yourself the price of the guard.
     
  12. Tackleberry1

    Tackleberry1 New Member

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    I'm always calm? ;)
    I just really enjoy calling people out who do very foolish things, don't know or don't follow the rules, then sound as though there bashing a company for not giving them exactly what they want.

    If that was not your intent then ok but it's certainly how you came across.

    Tack
     
  13. Brenton92

    Brenton92 New Member

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    Sorry I didn't try to come across as someone bashing a company or some one tring to get what I want I could care less what they do I just wanted to know why it broke after one time of use I have several of these handguards. So leave it at that. The only reason I throw it away was I didn't think they would want it.
     
  14. BenLuby

    BenLuby New Member

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    Actually, companies usually want them back because they can have their engineers look at it and find out if it was a mechanical defect or operator error. If it is a mechanical defect, they can then work to repair it and stop further issues.
     
  15. GunRunner

    GunRunner New Member

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    So did you think that they would replace it with a new one under warranty without getting the defective one back as proof plus receipt to show date of purchase? Is that what you were thinking? If so let this be a life lesson.

    On the other hand I bought a brand New Sig SP2022 with night sights at a gun show and when i g got home found that one of the lamps were blown contacted Sig and they asked when i purchased it and offered to replace it or send me a night sight and i could take care of it faster at my own expense but never asked for the bad sight, i also didn't throw it away either.
     
  16. Brenton92

    Brenton92 New Member

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    Ok for one I did not ask for a replacement I ask them why or what caused it to brake. And I didn't come one here to have you people jump down my throat if I wanted a new handguard I would buy a new one as simple as that.
     
  17. GunRunner

    GunRunner New Member

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    How are they to be able to tell you that without being able to inspect the defective part?

    I think you need to develope a little thicker skin and take the advice given to you for what it is worth.
    What you should have gotten from all of this is " that was a real bone head thing to do by throwing it away, I won't do that again"
    Apparently money isn't your issue at least that's what I got from you can just Buy another one but being a 1 post smugg snot is fine to you?
    Maybe your not ready to be here, I think there are some really nice airsoft forums out there, they are just like this but not with all the real guns and mature people.
     
  18. Tackleberry1

    Tackleberry1 New Member

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    Whoa there Brenton, calm down. No ones jumping down your throat. You just sound like a young guy who's got a lot to learn.

    The manner in which I'm speaking to you is the same tone I take with my 20 YO son when he does something goofy.

    Tack
     
  19. Brenton92

    Brenton92 New Member

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    Ok lets start over. I admit I should have keep it and sent it in but I wasnt thinking straight you guys are right it was a really stupid thing to do. And sorry every one for being so rude. And thanks for the advise.

    Your right tack it was pretty goofy
     
    Last edited: Apr 12, 2012
  20. GunRunner

    GunRunner New Member

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    Hey Brenton, welcome to the forum.