i sent in a new shotgun that was malfunctioning to mossberg CS. i must admit being peeved about its problems. they told me 6-8 weeks turn around... and i wasn't happy about that prospect either. BUT------i received my repaired shotgun 5 days after i sent it in to mossberg service. granted, the service dept is in texas (like me), but i was still very, very impressed with the repair and turn around time. fastest i have ever experienced. well done mossberg CS. way to back your products and satisfy your customers.