Lost a customer today

Discussion in 'NFA/Class 3 & FFL Discussion' started by ZombieDefense, Aug 27, 2010.

  1. ZombieDefense

    ZombieDefense New Member

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    I was awaiting transfer of a handgun from one of the wholesale to public dealers. I know how these guys can be slack at times since they dump at cost for cash flow. I called and got this response...We tried to call you and couldn't find your info. I was ok at that point, it is not the first time I have sent my license multiple times:confused: He goes on to say "we tried to find you on the internet, but we ended up using another FFL" They never tried to contact me, nor did the customer.
    This is just a heads up to new potential FFLs, Knowing there is a gun out there somewhere and you are expecting it. I've heard horror stories where on gunbroker auctions, firearms get sent straight to the non-licensee due to address mistakes. I called the customer and left a message with with the details I was given. I have not heard back, so I probably lost one today. I was a little more concerned with where the gun was though...
     
  2. danf_fl

    danf_fl Retired Supporter

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    I try to FAX a copy of FFL to the seller with the customer's order # (even if I've done business with them times before). My customers know that and I ask for confirmation from the seller that they received all my info (email). So far, I have not lost an order.
     

  3. ZombieDefense

    ZombieDefense New Member

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    i send them how the shipper prefers, I had to fax 3 times to one outfit. Whats funny, I document all this with the customer so he know what to expect. One of regulars was the unfortunate victim, the shipper told a different story after I already forwarded all communication. The moral is, cover your butt. The license is too valuable to lose. BTW- this thread is not designed to knock the big guys, I've bought from them for my own stock and developed a relationship where they would sell to me cheaper than the regular distributors. Figured I'd though that out there since I'm the new guy and the forum does not take my post the wrong way. I know how things can be "mis-read" on message boards;)
     
  4. danf_fl

    danf_fl Retired Supporter

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    Thanks for the heads up.
     
  5. M14sRock

    M14sRock New Member

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    I showed up at my shop one morning many years ago, and there were several boxes stacked against the front door.

    My UPS driver was out that day and the replacement driver just followed the logical delivery route which brought him to my shop before I arrived. But those boxes stacked in front of my door all contained guns. Oops.

    Never lost any guns though.
     
  6. Jay

    Jay New Member

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    When I order from my dealer, he makes the call on speaker-phone while I'm sitting right there.
     
  7. TheOldMan

    TheOldMan New Member

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    Had the same thing happen to me .. I know my regular UPS driver and he always knocks and has me sign for my gun deliveries. I was expecting a long gun and came home to find the box leaning up against my door under the carport. I called right away to UPS to ream them out about this and they explained that the regular driver had been out that day and the replacement driver must have overlooked that a signature was reuqired for delivery.

    I was lucky that day but how many guns do you think end up stolen due to this kind of neglect ?


    Sorry, did not mean to hijack your thread Zombie..
     
  8. ZombieDefense

    ZombieDefense New Member

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    no problem, this is all good info. Had the same thing happen as well. except, they left my rifles at the mailbox...1/4 mile away:eek: I was on the phone as well. the only good thing, my place is off the beaten path. If you drive past my mailbox, you are either lost or invited.
     
  9. jetgirl

    jetgirl New Member

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    What are the chances that it'll show up at your place anyhow?
    What do you do if it does?
     
  10. ZombieDefense

    ZombieDefense New Member

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    as in the original post, it was shipped to another FFL. It would be transfered to the individual if it arrived at my place, or retured if necessary.
     
  11. jetgirl

    jetgirl New Member

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    Oops...missed that part! :eek:
     
  12. tcustoms

    tcustoms New Member

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    I've had Brown Santa leave them at my door too.
    I recently sent a pistol to a customers FFL in Calif. only to find that I put the wrong zip code. I inverted two numbers. Took two weeks for it to show up at the right addy. Stuff happens.
     
  13. superc

    superc Member

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    Decades ago I suffered a financial setback and had to move to a cheap apartment in a poor, rather bad (chalk outlines and police tape around patches of blood outside, or in the bldg. lobby at least once a month) neighborhood. Had to stay there for a few years till things got lots better. Still, I kept my C&R and bemused myself by ordering some of the new, but slightly used, and incredibly cheap stuff coming in from China, Brazil and Argentina and advertised in the Shotgun News in those happy days. Anyhow, one day when I was expecting an order, or at least one of those little yellow 'we tried to deliver' sheets, to arrive at my door, instead that evening there came a knock at my door. The apartment next door had been the recipient of a police raid only a few days earlier and the occupant hauled away in cuffs. There, in the hallway was the occupier of that apartment with a box delivered via UPS. When UPS knocked on my empty apartment door he had just gotten out so he heard the knocking. He stuck his head out from next door and the driver happily asked him to just give it to me when I came home, so he did. A very nice Norwegian 1914 .45 was in the box if my memory is accurate. I called UPS about it and was told that since the shipper had not used Assured of Delivery (with a signature) no UPS policy had been violated by the driver. Thirty years later the moral of that experience still sticks with me. Always use AOD with a signature required.