Kimbers customer service...

Discussion in '1911 Forum' started by glockink, Apr 2, 2010.

  1. glockink

    glockink New Member

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    So heres the situation...less than a year ago I bought a Kimber Gold Combat RLII for about $2400. This gun was really more of a nice collecting piece, I put 8 rnds through it, cleaned it, and carried lightly for about 2 weeks in a leather holster. Well, I was a little shocked to see my $2400 investment had the kimpro finish wearing off of it already! I had called Kimber's customer service and told them what had happened. They asked to see a picture of the wear. After sending them pictures, they quickly, and rudely dismissed this as holster wear and told me that I could pay to have the slide refinished, needless to say I was a bit ticked off by this and they offered a one time discount of about $50 on a frame and slide refinish. Now after spending what I did on this gun, and as little as it was carried and fired, Id expect the finish to last a little bit longer than what is as. Now I'm not so sure I even want to send this back to them to redo it.
    I have owned 7 Kimbers now and have NEVER had a problem like this. Anyone else have a similar dealing with them?
    Heres what 8rds, and 14 days of holster wear will so to a $2400 gun:
    [​IMG]
     
  2. doctherock

    doctherock New Member

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    looks like a flawed finish job to me, they kinda owe you a new gun or a re-finish. Ive put a couple hundred rounds through my xd and carry it all the time and the finish on it is flawless
     

  3. glockink

    glockink New Member

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    Thats kinda what I thought. I shouldn't have to pay to refinish the gun, not to mention the lady I talked to was rather snippy and rude with me. May need to call back and talk to someone a little higher up.
     
  4. doctherock

    doctherock New Member

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    that's a shame, should never have to talk to someone like that from a manufacturer of a fine firearm. Maybe they should learn from high point firearms on how to deal with their customers..
     
  5. Deadman1

    Deadman1 New Member

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    That kinda sucks! :eek: I'd call em every day until they knew me by name.
    That's way to nice a gun to have to worry about bad quality AND poor customer service.
     
  6. yesicarry

    yesicarry New Member

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    Please keep us posted as I too was thinking of getting a Kimber for my Birthday in 2 months. But that kind of customer service sucks ! Hope you get the problem fixed with no cost to you. For that kind of money, that finish should be able to withstand at least a year of everyday carry.
     
  7. Cory2

    Cory2 New Member

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    For that kind of money it should come out of a nuclear blast unscathed. We are talking about a few pounds of metal costing as much as an entire used car here.
     
  8. Orlandorealtor

    Orlandorealtor New Member

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    Call back and ask to speak to Dennis on this if not him Richard I have heard
    this before on a particular lady there, she needs to go,
     
  9. UnderFire

    UnderFire New Member

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    I would call back until you get the results you're happy with, maybe ask to talk to a super. I wouldn't settle for just anything...Kimber needs to refinish the slide or completely replace it. Warranty has to mean something with them.
     
  10. glockink

    glockink New Member

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    she tells me that "holster wear" isn't covered in the warranty
     
    Last edited: Apr 2, 2010
  11. Orlandorealtor

    Orlandorealtor New Member

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    Did you READ my post?? Talk to Dennis do not talk to the lady that answers the phone. Talk to Dennis ask for him, Tell him it is just rubbing off ,don't mention a Holster. Jerry
     
  12. glockink

    glockink New Member

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    Hadn't called back as of yet...closed for good Friday. But when Monday rolls around I will be calling back. This is just all info that the woman on the phone had given me.
     
  13. Orlandorealtor

    Orlandorealtor New Member

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    I understand but other people have had trouble with this Lady that answers the phone. Dennis would be the one to talk to if you can get him on the phone if not Richard. Both nice guys and should help you out. Let us know. Jerry
     
  14. Orlandorealtor

    Orlandorealtor New Member

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    I would bet you that the ladies name you spoke to was "ANN" Jerry
     
  15. glockink

    glockink New Member

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    That would be her.
     
  16. Orlandorealtor

    Orlandorealtor New Member

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    That is the one everyone is having problems with, Just politely ask for Dennis when you call back.
     
  17. glockink

    glockink New Member

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    Thank you, I will do that. Ann was just downright rude, short and snippy. Just seems a little crappy that after owning 6 Kimbers this is the ONLY one I've had problems with, and they don't seem to want to fix it. Hopefully I'll get better results from the other guys.
     
  18. Hot Sauce NARC

    Hot Sauce NARC New Member

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    It does wear off my warrior came with the feed ramp covered in the kimpro finish and all it took was 5 minutes with a copper brush to polish it off. Ive carried this one for about 3 months in a plastic blackhawk serpa holster and its wearing the finish off on the front corners of the slide and frame. I personally think it gives the gun character and I like it , but yours seems to be wearing ridicliously fast and hopefully kimber will make it right.
     

    Attached Files:

  19. RomeoTango

    RomeoTango New Member

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    The way the edges are jagged and uneven tells me the finish is flaking off, not wearing down from abrasion..
    Their bad.
     
  20. sigp250

    sigp250 New Member

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    Your dealer could help since Kimber is sold factory direct to the dealer.

    This is not ordinary holster wear. It looks like ten years of wear on a cheap pistol, not the factory custom you purchased.

    If the dealer will not help, I think I would send the picture to Kimber corporate and let them know that you will be displaying Kimber's fine craftsmanship at every gun shop, shooting range, gun magazine publisher, on-line gun forum and blog.
    They might just offer you a solution.