Issues with S&W 637-2 Revolver

Discussion in 'Revolver Handguns' started by NeoGeo630, Jun 19, 2011.

  1. NeoGeo630

    NeoGeo630 New Member

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    Hi everyone.

    About a month ago, I purchased a S&W 637-2 Airweight from a private party. The gun was brand new in the box unfired. Along with it, I got an HKS speedloader and a Hogue Bantam grip along with 100 rounds of .38 hollow point ammo. The whole package was quite a deal.

    Last week, I took the gun out to the range and fired it for the first time. I put the 100 rounds of ammo thru it. During that time, I noticed the barrel and front sight was not centered to the frame in a way that the sight is not centered to the sight groove on top of the frame and the ejector is not centered to the locking bolt and spring.

    Today I decided to clean the gun. While cleaning, I found that the part of the frame underneath where the barrel is inserted to the frame has a large crack in it. There also seems to be a little bit of excess solder there as well.

    So what I'm trying to find out is if its common occurance on S&W small J frame revolvers for the barrel and front sight to be installed off center from the frame? Also, is the crack in the frame under where the barrel inserts into the frame normal? If both of these are not normal, will S&W fix them under warranty?

    Any comments and/or feedback on the above issues would be greatly appreciated.

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    Last edited: Jun 19, 2011
  2. hiwall

    hiwall Well-Known Member

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    Send it to S&W. Without delay.
     

  3. Boyerracing343

    Boyerracing343 New Member Supporter

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    That would be exactly what i would do.
     
  4. M14sRock

    M14sRock New Member

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    Just send it in to S&W. They have a lifetime warranty.
     
  5. masterPsmith

    masterPsmith New Member

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    "DO NOT" attempt to shoot it again. Send it to Smith&Wesson for a replacement. Call them first and they will give you the details on what to do.


    Jim............
     
  6. utf59

    utf59 New Member

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    Yep. Send it back. Don't shoot it anymore.
     
  7. WDB

    WDB New Member

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    Already been said send it to S&W, something not right there. Might be the former owner did something stupid, tried to fix it and then sold it. Smith will tell you what's going on and if it's there issue they will make it right.
     
  8. NeoGeo630

    NeoGeo630 New Member

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    Thanks for the feedback everyone. I called today and they immediately emailed me a shipping label so I could send it in. They said the barrel and sight being off center will be fixed under warranty but the crack will need to be evaluated further and they will call me to discuss what needs to be done about it. Hopefully they give me a new frame or replace the firearm altogether. I will update as soon as I hear back from them.
     
  9. SK2344

    SK2344 New Member

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    Several years ago I bought a used gun from a friend and I had the exact same problem. I put about 50 rounds through the gun, then discovered a crack in the frame just as you did. This gun was a S&W J Frame Body guard model which I sent back to S&W through my Gun Dealer. It cost me $35 and in about two weeks they sent me a new Body Guard. I was shocked but very happy to receive the new gun. They honer their Lifetime Warrantee.:)
     
  10. NeoGeo630

    NeoGeo630 New Member

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    So I got a call from S&W two days ago. They said they are replacing the frame with a brand new one! I'm not sure if they are just gave me a new gun or are actually replace the frame. It seems to me it'd be less work just to replace the whole gun.
    Regardless, I'm pretty happy about the outcome and am a firm believer in what everyone says about S&W customer service. The whole process was completely smooth and totally painless.
    One thing that does suck is because it's a new serial number, I have to get the gun transferred to a FFL and re-register it. That's costing me $75. It's $50 transfer fee plus $25 CA DOJ fee for registration. So on top of what I paid to the private party for what was a "new" pistol plus the PPT fee of $35, I now am adding $75 to that. It almost comes out to be the same as if I was to buy it from a gun shop. Because of tax, I'm still under the amount I'd be paying vs buying from a shop.
    Hopefully nothing else will happen that's requires me to send it back to S&W. At least I know they take great care of their customers and fully support their products if I did have to again.
     
  11. Car54

    Car54 New Member

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    That's good to know. Thanks for the update.
     
  12. Glasshartt

    Glasshartt New Member

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    Don't freak out yet. I sent a Glock back for one of my officers, for an issue with the receiver. When the gun came back, the only thing that wasn't replaced was the slide, they even put new sights on it for him (at no charge). It had a new serial number on the frame, but with the paperwork from the factory, there was no need for new paperwork or an FFL transfer. But, then again, this is Texas and you are in California. :( :eek: :(