Heads up on C&R parts

Discussion in 'Curio & Relic Discussion' started by JWagner, Mar 20, 2013.

  1. JWagner

    JWagner New Member

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    Two weeks ago I ordered some stuff for an SKS and an Enfield. Got the stuff today. Well, almost all of it. Some stuff on the website apparently was out of stock (about half the order). I needed some new buttplate screws for the Enfield as the screw heads were smooshed so badly the slots were closed up. I got the replacement screws only to find that they were almost as bad as the ones I have. After some work with a hacksaw and some small files, I now have screws with slots. And for bonus points, one screw is steel and one is brass. I had foolishly expected to receive parts in good working order; now I know better. I hope your luck is better.
     
  2. orangello

    orangello New Member

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    Soooooooo, who did you order from again?

    Is it possible they were actually bears in disguise?
    ;)
     

  3. JWagner

    JWagner New Member

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    Here are some hints. They advertise in Shotgun News and they are located in Easton PA. Their ads typically run about 5 pages. I am not sure about the policy of this site as it pertains to negative remarks about vendors, so I am being cautious.
     
  4. orangello

    orangello New Member

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    I am not a mod, but if it is a reasonable complaint, I doubt anyone would be upset. (see my signature line ;) )

    If anyone is bothered, the ModSquad will do a cleanup of the post.
     
  5. unclebear

    unclebear New Member

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    I would complain and see what they do then spear there name in the dirt if they don't do anything good or helpful it's a sound complaint.

    Proud man named Bear sittin right here and they only time I go running through the woods is when I'm not workin and I don't bight everyone I see that would just be rude :p
     
  6. jpattersonnh

    jpattersonnh Active Member

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    The screws you ordered were $1.50 each. The picture shows a blued screw. They are used parts. Have you ever seen a parade drill? That is why the screws were crushed. There are no "new" parts for 50+ year old rifles. If you want a resonable replacement, look for the word reproduction. Sarco is an upstanding company. They have always met or exceeded my expectations on parts. Sorry they screwed up your $3.00 investment. No pun intended.
     
  7. texaswoodworker

    texaswoodworker New Member

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    It doesn't really matter if they were $3.00, or $300. Geting screwed is geting screwed.
    Did the ad say that the screws might be damaged? Did they say that they might be a mixture of blued and brass screws? Did they give him any warning that half of the stuff he ordered was out of stock? (hell, they could at LEAST have tried to call him)
     
  8. jpattersonnh

    jpattersonnh Active Member

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    Actually he should have called them to begin with. If you have specific needs they will do their best to accommodate you, call when placing your order. Posting before calling and asking if they could replace them was foolish. If he would have called they would have taken care of it. Go on their site and see for yourself. It does not specify weather the screws are steel, iron, or brass. Without that info, would you have called?? It is an 800 number. Now he got so screwed. Someone took apart a basket case rifle, the parts were cataloged, stocked, picked for the order, packed and shipped. All for the outrageous fee of $1.50. And you think they should have spent more $$ to call him. I call and talk to them all the time when placing orders, especially if I have question. Parts are used military and over 50 years old. If you want perfect, buy a new rifle.
     
  9. robertb6112

    robertb6112 New Member

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    I've never had a problem with sarco
     
  10. texaswoodworker

    texaswoodworker New Member

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    Common sense says that if you order two screws for the same gun, that you'd want them mad from the same material. I guess common sense isn't so common nowadays.
    Also, if they place an ad that says they have something, then it is their duty to inform the buyer if they are out of stock.
    No, I wouldn't have called, and I would have been pissed when I got a brass screw and a steel screw. They SHOULD have said that they had both in the add.
    You shouldn't HAVE to call someone to get your order right. I have used several businesses that I have never called, and they always get my orders right.
     
    Last edited: Mar 22, 2013
  11. jpattersonnh

    jpattersonnh Active Member

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    Bud, They were not out of stock!! It is not an add, it is an E-commerce site. They shipped exactly what he ordered. If you call them you can request what you want. I beleive that is also the case with online ordering. This is the same as walking into a store and asking for 7mm ammo. Then getting PO'ed because they sold you 7-08 and yours is 7x57. If you don't state what you want, you get what you get. Why is it that companies are supposed to have a crystal ball to know exactly what the customer wants? They may have thought they were doing him a favor by shipping both styles, not realizing what he wanted (same rifle). Why, because the correct info was not furnished. The buyer bares some responsability here.
     
  12. texaswoodworker

    texaswoodworker New Member

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    He didn't get exactly what he ordered. It doesnt exactly take a crystal ball to know that if someone orders replacement screws, that they probably don't want them both crushed, and both made from different metals. If they're going to do that, they need to mention that in the ad.