Feedback on Mac Installation process for NM Collector

Discussion in 'The Club House' started by nmCollector, Mar 1, 2012.

  1. nmCollector

    nmCollector New Member

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    Hi everyone,

    I recently got an email from a customer using a Mac with OS X Lion demanding a refund because the Mac installation process was a "nightmare" and the Mac download instructions were a "round robin" taking him in circles.

    I wrote the instructions based on my own Mac. It started with OS X Tiger and have repeated the installation process with each OS X upgrade up to OS X Lion.

    I realize that I cannot please everybody. I am using an accepted and standard installation process for many (not all - some use the Apple package maker which I felt was an unneeded complexity) Mac java applications but I am certainly open to suggestions particularly with regard to the instructions.

    What experience have you had with Mac installations of NM Collector Software? Is the Mac Installation page really that confusing? How can I improve it?

    Here is a link to the Mac Download page which contains the installation instructions for your ease of access.

    Thanks!

    Clay
     
  2. nmCollector

    nmCollector New Member

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    I am now a Mac "Identified Developer"

    I wanted to edit this post to fix a broken link for the "Mac Download page" but could not figure out how to do it so I fixed it in the quote below.

    Also, I am now a Mac "Identified Developer" so all Apple "Gate Keeper" issues for their latest operating system should be resolved.

    Please let me know if you encounter any issues.

    Thanks!