My question is why isn't the owner keeping tabs on his help himself? If someone has to go to the owner with a problem, he should take that as a REALLY bad sign. There is another gun shop I go to around here. Their help can be, uhhh, eccentric. Some days really friendly, some days super grouchy and not wanting to talk. l chalk a certain amount of this up to "That's the way gun shop guys are." That's a good part of why I go to Lee's. Never a problem. BTW, he's changing his name to Gunrunners 101.