So, how many times have you called a company's service phone line and found that the rep. can barely speak English? Once it was so bad I demanded to speak with someone who spoke English. Right at that moment, I broke the code, the secret password for customer service. Come to find out that every American company using overseas operators must transfer you to an American rep. by saying... " I want to speak to a representative in America .." (Don't take no for an answer on this.) They must transfer you after that request. Try it the next time you get Raj.