Careful what you say on a forum...

Discussion in 'The Club House' started by KJG67, Sep 7, 2013.

  1. KJG67

    KJG67 New Member

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    A member of another forum and customer of SmithEnterprise (SEI) is being sued for disparaging remarks against the company he made on a forum about their receiver delays and questioning the quality of the products.

    https://docs.google.com/file/d/0B0XyOXhO5LcXS2lwWERPNi1fd3c/edit?usp=sharing

    There is a lot more to this story and a lot of support for the person being sued. I was following the original postings a while back before they were deleted, but this is pretty incredible.

    Here is the initial letter to retract his statements:
    https://docs.google.com/file/d/0Bw-d0wLYOUZjVXdaTGF1VTlLMFU/edit?usp=sharing

    I think the lawsuit is self-explanatory to consider what you post here and elsewhere, whether you are correct in your statements or not. I'm not saying not to say anything negative on a forum - I'm just saying that this is pretty crazy and was completely unexpected. This is making the rounds of a lot of forums. Will be interesting to see where this goes.

    Although the negative publicity SEI has received on this in the past few days is probably not what they anticipated or wanted.
     
  2. Chainfire

    Chainfire Well-Known Member Supporter

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    "Heard from a reliable source" is not much different from "in my opinion", neither of which would get much traction if I were on a jury.

    In my opinion, it makes SEI sound like a bunch of whiners. In my opinion, if there product is as good as they say in the suite, then they wouldn't have their panties in such a wad over the negative comments.

    Remind me to never buy one of their products.
     

  3. 7.62 Man

    7.62 Man New Member

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    The suit sounds more like a advertisement than a legal document.
     
  4. KJG67

    KJG67 New Member

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    Yep - that's pretty much the overall reaction over there, even before the suit came out.
     
  5. TekGreg

    TekGreg Lifetime Supporting Member Lifetime Supporter

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    KJG, it's always a good idea to post NOTHING you heard from other people and ANYTHING you wish that you witnessed personally and know to be true. Just remember to post the whole truth, including the good points, such as customer service trying to fix the problems.

    I post ALL that I know and let forum members take it at face value. That way I cannot be sued successfully for slander.

    BTW, I could not get the links to work.
     
  6. Yunus

    Yunus New Member

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    Can anyone explain the bottom line of the situation without having to ready documents and a 10 page long thread on another forum where I don't have a clue as to the trustworthiness of any particular member?

    I'm basically hoping someone can say if this guy is an awful customer or if the company did him wrong.

    Nevermind, read the thread on the other forum. Customer service is not the strong suit of all companies.
     
    Last edited: Sep 8, 2013
  7. KJG67

    KJG67 New Member

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    I just tried the links and they work for me.

    It's a public lawsuit now so I'm just passing along the news. As I said, this probably is not the publicity SEI wanted, but now that they filed in court it's fair game for interpretation. It's interesting to continue reading that more and more people are posting they won't do business with them again.

    I understand the hearsay comment, but again, when there are a lot of dissatisfied customers and not just *****ing customers, there has to be some semblance of truth. There’s more to this story to summarize here. Also, SEI replied to some of the posts asking for any type of answer from them in a less than diplomatic manner. Some of those can still be seen in the forum.

    I’m not going to try to summarize everything, as much of the early issues that led to this were deleted from the forum, and I’m not going to engage in providing unverifiable information. If you can get the links to work, you can read at least one side of the story and start to draw a picture.

    Part of the reason for posting is that I can’t recall ever seeing a forum member in any subject I’ve been involved with being sued for comments made about a company. That’s not meant to stifle anyone opinion, but I’m just bringing it up just people are aware of what's happening in the industry we are a part of.
     
  8. limbkiller

    limbkiller New Member

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    It is the M4 forum and that company is screwed as tons of there customers are from there. Right or wrong they will & have lost tons of business. Hate to see that in the gun industry.
     
  9. Axxe55

    Axxe55 The Apocalypse Is Coming.....

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    this is why i ask others to either source links or quantify their answers.

    hearsay opinions don't buy a lot of traction for most people, even on a forum.
     
  10. Overkill0084

    Overkill0084 Active Member

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    Stuff like this is one reason that I don't understand why more companies don't have someone from customer service join and be something of a presence on forums where their products are discussed. While it need not take up too much of their day, it could certainly address stuff like this before it gains a life of it's own.
     
  11. Axxe55

    Axxe55 The Apocalypse Is Coming.....

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    as much as that is an excellent idea, probably just not possible because of the number of forums that are out there.

    as much as i may be the odd man out on this, and i have no real knowledge or association with SEI, i do know who the company is and have heard of their products, they do seem to have a legitmate case against the defendant in this lawsuit. i read both documents, and seeing what i saw so far, i would have to side with SEI on this.

    if he had a reliable source, then it should seem reasonable to use that source. i don't think he did for one second had a reliable source IMO. he was stating conjecture and speculation as truth. his opinions as to why, not facts. SEI also stated that his statements were false and denied them. he still failed to show a source for his reliable infromation.
     
  12. MoreAltitude

    MoreAltitude New Member

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    I belong to an automotive forum with numerous companies joining in on discussions and answering complaints/questions/etc with facts, just as you explain. Seen it many times. I suspect many of them DO have someone in customer service that peruses the net looking for their company name in simple searches, and then join in on discussions to tell their side of whatever story, or just supply knowledge. Wish more companies had the smarts to do so because its usually a win/win for all.
     
    Last edited: Sep 8, 2013
  13. MisterMcCool

    MisterMcCool Well-Known Member Supporter

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  14. KJG67

    KJG67 New Member

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    SEI is on that forum and is an advertiser. They did respond to several questions and complaints, but not nearly as politely as you would expect and certainly not like the jeweler did. A lot of SEIs issues probably would have been mitigated, such as six month delays on receivers, by simply providing a legitimate reason. People had a lot of money tied up in builds that they couldn't finish because they couldn't get the parts and no good reason for the delays was provided.
     
  15. KJG67

    KJG67 New Member

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    Wow, just wow.

    [​IMG]
     
  16. Dearhunter

    Dearhunter Supporting Member Supporter

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    In the complaint, it sounded more like SEI was tooten their own horn and patting themselves on the back.

    In reference to "opinion" its like a belly button, everyone has one.