Customer service is NONexistant. They take your money via credit card and that is it! NO printable summary of your purchase for your records. NO " out of stock" notifications, NO "item shipped" notification, NO expected delivery date notification....and get this.....NO REFUNDS. After talking to the guy today on the phone, he has a very " too bad for you" attitude. You will get it when you get it. If then. They took $220.xx and I just sit here and wait. If any items re out of stock...too bad, you will never know. They just take your money and that is that. They do not give refunds, even though the MC/VISA link they have says " SATISFATION GUARANTEED OR YOUR MONEY BACK" They advertise LC 69 3006 cleaned, deprimed, and crimp removed brass for sale. One the phone they had no idea if it was even in stock. He said he might have some " in the barn", but no idea if it was shipped and if it was even there. This crap is not what I am used to in ordering item on-line in the firearms industry. I have ordered from people all the time and have gotten all of the info this guy does not bother with. BEWARE....it is a crap shoot when ordering. You might get it or you might not, and if not....... NO REFUND!!!!!!!! VISA... NOW REQUIRES THE CARD TO BE CANCELLED AND A LOCAL POLICE REPORT BEFORE THEY WILL ISSUE A REFUND. Just wanted to alert everyone about this. We have to police our own community.