Bad vendor experience!! - grips4u

Discussion in 'Company Review Forum' started by chloeshooter, Jan 15, 2014.

  1. chloeshooter

    chloeshooter New Member

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    I purchased some wood grips from a vendor called "Grips4u".net, based out of Illinois. These were wooden grips for a recently purchased CZ83 pistol.

    Everything looks great on the site. When I received the grips I could see they were poorly made (especially for $65!), and when properly installed did not allow my magazine to travel freely in the handle. So I did some minor sanding.

    I installed the grips hand-tight (just so the screw would not come loose), and after shooting 50 rounds at the range today noticed one side was completely cracked!

    I called the company, explained I had a defect and the owner promptly told me I installed them wrong. I suggested that I hadn't, but he insisted on talking over me and letting me no I had and then lectured me about firearms. They could not be returned because I did some minor sanding (nullifying his 'warranty') and they are useless. I suggested that he put specific instructions on his website for instillation or included them in the box and he just kept insisting that "I did it wrong, you should not even hand tighten and then use locktite". How hard would it be to just state that on the site?

    I strongly recommend avoiding this business. Their products and service both stink. I am out $64 and I hope this idiot loses business because of this word of mouth
     
  2. Axxe55

    Axxe55 The Apocalypse Is Coming.....

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    sorry to hear that Chloe. that sucks for sure. and thanks for the heads up and the warning. hopefully maybe you could file a complaint with your credit card company and get some help?
     

  3. chloeshooter

    chloeshooter New Member

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    might have to do that Axxe. I know the guy is a cottage industry as a lot of these aftermarket folks are. I am all for supporting small businesses - but NOT ones that rip off the consumer! :mad:

    at the end of the day, I figure it was meant to be. My CZ is not a wood grips gun. so I restored her to her original Czech polizei badass black. :p
     
  4. Axxe55

    Axxe55 The Apocalypse Is Coming.....

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    well it sounds like his attitude was his biggest problem. and you did have a good suggestion about him putting up instructions if he thought that installation error had occured.
     
  5. towboater

    towboater Well-Known Member

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    Wood grips on the CZ82 break very easily. Ive heard of putting an o-ring on the inside of the screw hole.
     
  6. chloeshooter

    chloeshooter New Member

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    I think I'll stick with the plastique!
    But no excuse for the horsesh*t service, I spit in his general direction lol
     
  7. chloeshooter

    chloeshooter New Member

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  8. GunRightsAdvocate

    GunRightsAdvocate New Member

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    grip install technique

    Sharing the grip install technique may make you realize that your bad vendor experience may have been for the grip sales outfit - grips4u, a bad customer experience.

    We can understand that a gun grip manufacturing and sales outfit must struggle with product returned due to damage during install process.

    The funny thing is that the right way is counter-intuitive and unexpected so it is often done wrong and there is often damage.

    ----- How to install gun grips: the screw that holds the grips to the gun cannot be tensioned. This is unusual. In common life and in the experience of most people, even handy people who use a variety of tools in a wide array of applications, most screws and bolts are tensioned and this is what they are all about. While resin or rubber while generally be forgiving of this error, wood grips can easily crack.

    The screw must be turned until it sits flush in the grip and left as is. Many designs will prevent back out during shooting and for those that do permit the screw to loosen a non-hardening bond agent should be applied to the screw threads to keep it in place.

    No, or very little pressure, should be applied from the screw tension to the grip panel, rather the grip is held in place only and the force of hand hold is dispersed by the construction of the grip.

    In your experience with the grip that you purchased from grips4u cracking, it is likely that the owner was right in educating you. If the company refunded all the grips that customers crack due to unfamiliarity with the correct grip mount technique, they probably would go out of business. By educating and refusing to refund, some customers will be angry, but it is still the best course all things considered.