Had a little experience with Bushnell's customer service, and was impressed. They were quick and polite, and resolved my issue (new scope didn't have the lens covers or caps) within short order. Even sent spares to me.That truly sucks. I bought a very nice Weaver V-Classic $300 scope a few years back, and mounted it on my little 243 Weatherby. Tried to shoot with it for 2 days and it just wouldn't hold POI. Sent it to ATK(along with target printout) and they needed to replace the WHOLE INTERNAL ASSEMBLY and rebuilt it better, than just another scope off the assembly line. Came back perfect in less than 3 weeks.
Hope Bushnell has the same Customer Service for you and your scope. Sometimes with all the scopes that go through an assembly line in a single day, and I'm sure there's a lot, there's bound to be a lemon that gets through, and of course we're the one's that find them, out of all the choices to choose from.