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Browning service

2K views 21 replies 9 participants last post by  Ibmikey 
#1 ·
I bought a Browning Buckmark .22 cal 24 yrs ago. Part of the gold trigger broke off.
Their web site has a form to send it in for repairs. Filled it out,packed it up and sent it in.
I 'thought' they would make good on it. Got a email from them today.
$111.27 to replace the trigger with add on's. They want to replace the buffer pad and main spring too. I talked to a rep and because the gun is 24 yrs old they gotta make money.
They got ya, by the you know what's. Send in the $111.27 or $30.00 to return it. They will keep it till then. (hostage) 5 yrs max on warranty. I have sent guns back to other companies and they gladly backed their product. Never again a browning.
 
#3 ·
Yep. I have no real choice but to get it fixed. I'd have $50 invested for nothing otherwise.
Aggravating and makes me sick. I guess they are saying after 5 yrs their product is junk.
Gotta be careful sending things back for repair,think twice.
 
#6 ·
Even Rolls Royce won't warranty a product for 30 years.
 
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#8 ·
I bought a Browning Buckmark .22 cal 24 yrs ago. Part of the gold trigger broke off.
Their web site has a form to send it in for repairs. Filled it out,packed it up and sent it in.
I 'thought' they would make good on it. Got a email from them today.
$111.27 to replace the trigger with add on's. They want to replace the buffer pad and main spring too. I talked to a rep and because the gun is 24 yrs old they gotta make money.
They got ya, by the you know what's. Send in the $111.27 or $30.00 to return it. They will keep it till then. (hostage) 5 yrs max on warranty. I have sent guns back to other companies and they gladly backed their product. Never again a browning.
That's good to know. Sad, but good.
 
#9 ·
I have to agree with the dissenting class, you have used a product for 24 years without incident which is almost five times their warranty and when you do have a failure you expect a free lunch. Does not seem the company is doing anything unreasonable after all it is your decision to repair or return. As far as your firearm being held hostage that is pure bunk, you sent it to them, Browning did not call you and request the opportunity to repair your firearm, it is only reasonable to ask for shipping charges for it’s return and perhaps ten bucks to diagnose the problems you requested they repair. Bite the financial bullet and spend the money for repairs...divided by the service life so far it has cost you $4.63 a year for the pleasure of maintaining and firing a fine pistol.
 
#10 ·
I don't know what dept. you work in at Browning, but if you don't work there, you should.
Your opinion is just that.yours. I just purchased a hi-point at a local gun show last Sat. Guess what? A 'life time' guaranty,as well as some others I own. As I stated before, I will not by another Browning..period. It's just not too reassuring to by something that the manufacturer basically say's is a piece of junk after 5 yrs.
 
#15 ·
sorry, but it comes off as being a bit upset because they were going charge you to repair the gun!

you got 19 more years past when the warranty expired, and you're complaining? seriously? now if it had broke a month or two or even six past the warranty, and they did what they are doing now, then i would say you had a legitimate gripe and complaint. but seriously, you got 19 years past the five year warranty!

if you're hacked off about Browning's warranty, our warranty at our shop would really piss you off!:)
 
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#17 ·
Wow....just got to reading this. (kinda late) We shall see if Browning and whoever else is around in 30 yrs. With bankruptcies etc. As far as Hipoint goes,pick up their 9mm +p carbine. ($250)
Accurate after a little tweaking and a blast to shoot. I reload my own so you know the advantages of that. I don't know if being born in 1950 is a product of your "entitlement generation" but by being retired the past 13 yrs after working 35 in one job makes me such....well. And I 'still' won't buy a Browning again. Sorry for this late reply, just too busy spending that 'for free' retirement check.
 
#19 ·
View attachment 183437 Well you helped me make up my mind and I bought a Compact Browning 1911-22 Pistol, shoots and feels neat but a tad expensive.
(this may appear twice)
Nice! I opted for the 1911 .22 a few yrs ago. Full size though. Grips even fit my 1911 A1.
I also picked up a RI Baby Rock,similar to yours but in .380. Enjoy your 'Browning'.
Glad to have helped you with your decision. Just no more Brownings in my inventory.
 
#20 ·
I have only a few Brownings (FN) in my safe, eight Hi Powers, semi auto .22 rifle and the new 1911-22. Collectively they have fired many, many thousands of rounds with the oldest being 83 years up to my recent acquisition. Not one of the pistols (and rifle) has ever failed me, if one does I will take all means possible to repair it and bear no grudges against the manufacturer and get on with life.
 
#21 ·
I have the .22 BuckMark and a .22 Nomad. Both fine guns. I don't dispute Brownings quality.
But, for my reasons stated earlier, I will not buy another Browning regardless of other opinions. Oh..I also have a Browning gun safe of which I am very pleased with.
 
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