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Old 02-23-2013, 03:15 PM   #1
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Default Email From Midway

Not sure if this belongs here or not, but I imagine it might spark some controversy among the membership here. I got this email today from Midway USA. Has any one gotten similar correspondence from other gun retailers?

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Dear Valued Customer,
In the spring of ‘77, I left the Air Force and moved to Columbia, MO to pursue my dream of running a gun shop. You see, I’d always loved the outdoors; especially shooting and hunting. Some of my fondest childhood memories involve shooting and hunting with my dad and brothers. Then, as an adult, some of my greatest joys have come while shooting and hunting with my wife, my kids, my friends and now my grandkids. I love this industry, I love our way of life and I love serving Customers.
Now, our way of life is being challenged like never before and our Customers are responding with a flood of orders. In the 35 years I’ve been in business, I’ve never seen anything like this.
We’re monitoring the political environment, our industry’s capabilities and our business on a daily basis and making policy and process changes to better serve Customers. But please understand, while we’re still able to get most orders out the same day they’re placed, you may experience longer than normal wait times on the phone or when you chat with us on the web. Also, it’s taking us a few extra days to respond to emails. Finally, we’re out of a bunch of products I know you want which breaks my heart. And when we do get them in, they rarely spend the night in the building because they’re ordered almost immediately. We’re tirelessly working to get products in the door and out to Customers as fast as we can. But, until supply catches up with demand, we’re having to limit quantities and backorders on certain products.
One thing we haven’t done is change our prices because of this surge in demand. Prices do change from time to time as they always have, but we’d never change prices because of something like this. Our pricing strategy is one of the reasons we’ve put quantity limits on certain products. We’ve all seen certain products selling two or three times higher than normal, and MidwayUSA doesn’t want to enable that type of activity. Also, we want to serve as many Customers as possible when we receive high-demand products. If it’s any consolation, none of our Employees can order products with quantity limits (myself included). We’ve all agreed to put Customers first. And that’s the way it’ll always be at MidwayUSA.
As always, everything we do is intended to be in the best interest of our Customers and we’re eternally grateful for your patience and loyalty.
Thanks for Your Business!
Larry Potterfield Larry Potterfield
Larry Potterfield,
F
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Old 02-23-2013, 03:21 PM   #2
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I think that's a very noble and honest response from the owner, where's the controversy? I don't shop there but if in fact they haven't upped prices dramatically like most others have in this current climate, that deserves serious kudos!

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Old 02-23-2013, 03:25 PM   #3
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Even in today's America, you can occasionally encounter an honest businessman. I hope his suppliers don't start price gouging on him.

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Old 02-23-2013, 03:26 PM   #4
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Agreed.

Seems like a well written honest and sincere explanation to customers how the current climate has affected operations and availabilties.

Good for them!

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Old 02-23-2013, 03:27 PM   #5
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Past, current and future customer.

Now fill my order damnit!

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Old 02-23-2013, 04:07 PM   #6
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This ^^^^^

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Old 02-23-2013, 04:08 PM   #7
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Quote:
Originally Posted by Vikingdad View Post
Not sure if this belongs here or not, but I imagine it might spark some controversy among the membership here. I got this email today from Midway USA. Has any one gotten similar correspondence from other gun retailers?
I did a double post, no coffee this morning. Posted this in the Club House for other to see.

One thing, will always stay with this company for online orders. CTD will never see a dime from me again!
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Old 02-24-2013, 02:20 AM   #8
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I also ran across this list of firearms manufacturers who are refusing to do business with government agencies. There are as of this time around 50 companies on the list. I suggest that we support these businesses as much as we can these days.

Personally I would like to see ammo manufacturers added to this list. Can you imagine how cool it would be if the government contracts were stopped and the ammo sold to the civilian market instead?

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- Mohandas Gandhi, an Autobiography, page 446.
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Old 02-24-2013, 03:14 AM   #9
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I've been a Midway USA customer for years and will continue to be. They're a pretty good company with excellent customer service and prices that are as competitive as any place else on the web. I've not ordered recently because I've not had to but if I need a set of loading dies or other reloading related stuff or even for some gun parts or holsters they'll be at the top of the list of places I'll check before I order.

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Old 02-24-2013, 03:29 AM   #10
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Just posted the email on another thread. Glad to see there are still some honest business people out there. They will continue to get my business.

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