Firearm & Gun Forum - FireArmsTalk.com > Handguns > Semi-Auto Handguns > XD Forum > xds recall

Reply
 
LinkBack Thread Tools Display Modes
Old 09-14-2013, 03:03 PM   #41
Feedback Score: 0 reviews
 
arizona98tj's Avatar
 
Join Date: Apr 2013
Posts: 84
Liked 16 Times on 13 Posts
Likes Given: 1

Default

Quote:
Originally Posted by Ez2b View Post
I hope they're not using secretaries in office people to repair your guyses guns lol
Might see another recall in the near future lol
They certainly could....the two parts they are replacing doesn't exactly require a rocket science degree. If you've ever installed a PRP trigger kit on an XD handgun, you've already done everything and more that will be done during the XDs recall.
__________________

Stu
www.stu-offroad.com

arizona98tj is offline  
 
Reply With Quote
Old 09-18-2013, 05:41 AM   #42
Feedback Score: 0 reviews
 
adkins's Avatar
 
Join Date: Jan 2012
Posts: 36
Liked 4 Times on 3 Posts

Default

Got an email back from Springfield today this is what they said hope it helps.
*
Dear Springfield Customer,
Thank you for your email.
We apologize; however due to the very large number of inquiries we have received about the recall, our responses to voicemails and e-mails are running behind. If your question has already been answered thank you for your cooperation.
Our current turnaround time is approximately 30 days from the date your pistol is received. Although we are unable to quote an exact timeframe in which your pistol will be returned to you, please know that it is Springfield Armory’s highest priority to complete this process as quickly as possible

__________________
adkins is offline  
 
Reply With Quote
Old 09-18-2013, 10:39 AM   #43
Feedback Score: 0 reviews
 
Join Date: May 2012
Posts: 111
Liked 15 Times on 12 Posts

Default

Thank you for the info

__________________
drew661 is offline  
 
Reply With Quote
Old 10-05-2013, 11:32 PM   #44
Feedback Score: 0 reviews
 
Phelenwolf's Avatar
 
Join Date: Mar 2009
Posts: 848
Liked 17 Times on 14 Posts
Likes Given: 52

Default

I contacted Springfield last week inquiring about when I would be receiving my XDs back, they told me that they were still trying to find a solution to the problem and it could take longer then they anticipated to return my XDs.

For any follow up information concerning the recall that I should check the Springfield Armory web site on Friday's for updates.

__________________
Phelenwolf is offline  
 
Reply With Quote
Old 10-06-2013, 12:58 AM   #45
Feedback Score: 0 reviews
 
Join Date: May 2012
Posts: 111
Liked 15 Times on 12 Posts

Default

That settles it, if I do send mine back I will be waiting a long time so the issue is totally resolved and the wait isn't that bad. I haven't heard of anyone actually having a issue in "real life".

__________________
drew661 is offline  
 
Reply With Quote
Old 10-06-2013, 08:48 AM   #46
Feedback Score: 0 reviews
 
Join Date: Aug 2010
Location: Western Md.
Posts: 117
Liked 6 Times on 5 Posts

Default

I too am waiting for the dust to settle and for Springfield to be absolutely sure they have a good fix before I send mine in.

__________________
ron12301 is offline  
 
Reply With Quote
Old 10-11-2013, 08:35 PM   #47
Feedback Score: 0 reviews
 
adkins's Avatar
 
Join Date: Jan 2012
Posts: 36
Liked 4 Times on 3 Posts

Default

An update our from SA today.


We are pleased to announce that our testing was successful and is complete.

We will receive our first shipment of upgrade parts early next week and will begin shipping upgraded XD-S™ pistols back to our customers the week of October 21 on a first-received/first-upgraded basis.

To ensure our customers are continuously informed of our progress, we will provide website updates every Friday until all of the pistols are back in the hands of their owners.

We are confident that you will be extremely pleased with your upgraded XD-S™ pistol and we wish to express our deep gratitude to all our valued customers who have demonstrated such patience, support and loyalty to Springfield Armory®. As a small token of our thanks, we will be enclosing an XD-S™ extended magazine with X-tension sleeve with each pistol we return.

__________________
adkins is offline  
 
Reply With Quote
Old 10-11-2013, 09:10 PM   #48
Weapons Aficianado
FTF_SUPPORTER.png
Feedback Score: 0 reviews
 
Threetango's Avatar
 
Join Date: Aug 2012
Location: South Carolina, a gun friendly state.
Posts: 2,162
Liked 3851 Times on 1296 Posts
Likes Given: 1284

Default

Here's the latest as of today.


3.3 XD-S™ SAFETY RECALL

Technical Background Get Started Contact Us FAQ Updates (Updated 10/11/2013)
XD-S™ Voluntary Safety Recall FAQ
Updated 10/11/2013
This information applies only to XD-S™ pistols in the serial number ranges below

Springfield 3.3 XD-S™ 9mm pistols - serial numbers between XS900000 and XS938700
Springfield 3.3 XD-S™ .45ACP pistols - serial numbers between XS500000 and XS686300

As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.
Q1: How did this all begin and what was the problem?

A1: One of our customers reported that his XD-S™ had fired multiple shots unexpectedly and returned this pistol to us for our inspection. Our gunsmith recreated this situation in a test pistol by modifying the components of that pistol and was able to recreate the customer's claim. Through extensive evaluation and testing of this pistol, we developed an improved engagement among critical components of the pistol to prevent the remote possibility of this unintentional discharge.
Q2: How did you fix it?

A2: Our engineers went to work immediately and developed a design solution. Essentially, we redesigned the grip safety and created more positive engagement between the sear and striker. We then conducted extensive successful testing of that solution.
Q3: What new parts were added?

A3: The upgrade parts include a redesigned grip safety, sear, grip safety spring and sear spring.
Q4: When will those parts be received?

A4: We will be receiving our first shipment of those parts early next week and we will start to return upgraded pistols the week of October 21.
Q5: How will I be able to see whether or not my XD-S™ has been upgraded?

A5: Your upgraded pistol will now have a small roll pin located half way down the back surface of the grip safety as noted in the photographs below.

We are confident that our customers will be extremely pleased with their upgraded XD-S™.
Q6: How will I know when my pistol is upgraded and shipping back?

A6: When your upgrade has been completed you will receive a shipping notice and tracking information to the e-mail address you provided for the XD-S™ Recall.
Q7: It says you have to have an adult-authorized signature for the XD-S™ pistol to be returned, what happens if I am not home when they try to deliver?

A7: FedEx will make 3 attempts to deliver your pistol. On the 3rd attempt, if they cannot deliver they will leave a notice on your door and will hold your XD-S™ pistol for 2 days at your local FedEx facility for pick up.
Q8: I have sent e-mails and left voice messages but have not been replied to yet, when should I expect a response?

A8: We apologize; however due to the very large number of inquiries we have received about the recall, our responses to voicemails and e-mails are running behind.
Q9: How do I package the pistol for return? In the original case?

A9: Please safely and properly unload your XD-S™ pistol and properly clean it before returning. Your pistol can be shipped back to us in the original case inside a shipping box. If you do not have the original case, the pistol can be wrapped securely in bubble wrap or similar material, and placed in a sturdy shipping box. Please ship only the pistol. We do not need any magazines or additional accessories to complete the upgrade. Please do not use a FedEx envelope. FedEx boxes are free at the facility and they work well for your return. Please ask for the "free FedEx priority box."
Q10: I was notified of the recall through a friend that received a notice; I did not receive one. How should I have been notified?

A10: There are multiple ways to be notified of the recall. Springfield has used e-mail, web-sites, direct mail and even word of mouth to help spread the information about the recall. If you have an XD-S™ pistol and have not been contacted by Springfield please go to our recall website at www.springfieldrecall.com. Our goal is to reach every owner of an XD-S™ and have their pistol upgraded and returned at no charge. Please help us spread the word to any other XD-S™ owners you know.
Q11: I am an FFL Dealer and have multiple XD-S™ pistols to be returned. Should I log in each one individually or can I send them all in one shipment?

A11: As an FFL holder with multiple pistols you can contact your Springfield Representative directly who will be able to give you a separate Return Authorization # and a different shipping # for multiple returns.
Q12: I received my RMA# for the pistol but I want it returned to a different address, can I do this?

A12: Your XD-S™ pistol must be shipped back to your home address. Changing the return to a different home residence is not possible due to Federal Law. There is one exception, if you own your own business or have two residencies we can have the pistols shipped to that location. In order to change the address you must fax in the request stating that you are the business owner or separate residence owner and would like your pistol returned to this address. Please be sure to list your RMA# and serial# of your XD-S™ on the fax. Fax all requests to 309-944-8490.
Q13: When I go to print my FedEx label for shipping; the declared value is 0.00. Do I need to insure my pistol?

A13: No, Springfield has insurance for your pistol during shipment. Some labels may show 0.00 but you can be assured if anything were to happen to your pistol during shipment it will be covered by Springfield.
Q14: I am a certified armorer; can I receive the parts and replace them myself?

A14: No, Springfield will be performing all of the upgrades at no charge at the Springfield factory only.
Q15: I have made modifications to my XD-S™ with aftermarket parts? What will happen to these?

A15: Springfield will be putting the pistol back as if it were new from the factory. All aftermarket parts will be returned to the owner along with their pistol.
Q16: If I want to return my pistol for a full refund, can this be done?

A16: No, all XD-S™ pistols will be upgraded with new components. The XD-S™ will be returned to the owner at no charge.
Q17: What parts are being upgraded?

A17: We will be upgrading the grip safety and other component parts. You will know that your pistol has been upgraded upon visual inspection of the grip safety which will have a small roll pin installed.

Parts Upgraded
Q18: My XD-S™ pistol is currently at Springfield for an upgrade or repair; will it be upgraded while it's there?

A18: Yes, any XD-S™ pistol that was at Springfield prior to the recall will have the upgrade work done before it is sent back to the customer.
Q19: Can I have Custom work done to my pistol while it is there for the recall?

A19: No, Springfield will only be doing recall upgrades to pistols shipped back for the voluntary recall
Q20: Why is it taking so long?

A20: We pledge to you that we are working as fast as we can, and have greatly increased our staff and number of shifts to ensure that we are leveraging every hour in the day.

We understand that our decision to announce a voluntary safety recall without a final solution in place has caused confusion and frustration. We sincerely apologize for that inconvenience. However, your safety is, and always has been, our paramount concern. And that is why we decided to issue the voluntary safety recall before we had a guaranteed upgrade solution in place.

Our decision not to wait was based on putting you, our customer, first. Some companies build in several weeks of lead time before announcing their recalls. But, we didn't feel that was the most responsible approach in this case since our priority is your safety.

Please know that we are committed to resolving this matter as quickly as possible and we are committed to ensuring that you will be very pleased with your upgraded 3.3 XD-S™

As a reminder, do not use your 3.3 XD-S™ until the upgrade has been performed.

Springfield XD-S™ Recall FAQ will be updated periodically through the recall process.
Please check back for updates. V.4 Oct. 11, 2013

Parts Upgraded

__________________

NSDQ


Last edited by Threetango; 10-11-2013 at 09:12 PM.
Threetango is offline  
 
Reply With Quote
Old 10-12-2013, 09:52 AM   #49
FTF_SUPPORTER.png
Feedback Score: 0 reviews
 
sparky80's Avatar
 
Join Date: Mar 2011
Location: Rockland,Maine
Posts: 368
Liked 49 Times on 41 Posts
Likes Given: 69

Default

I sent my 45 out last Saturday and haven't gotten a response from Springfield that they received it. Is that normal?

__________________

"The trouble with our liberal friends is not that they are ignorant, it's just that they know so much that isn't so."
Ronald Reagan

sparky80 is offline  
 
Reply With Quote
Old 10-12-2013, 01:51 PM   #50
Weapons Aficianado
FTF_SUPPORTER.png
Feedback Score: 0 reviews
 
Threetango's Avatar
 
Join Date: Aug 2012
Location: South Carolina, a gun friendly state.
Posts: 2,162
Liked 3851 Times on 1296 Posts
Likes Given: 1284

Default

Dear Springfield Customer,

We are pleased to announce that our testing was successful and is complete.
We will receive our first shipment of upgrade parts early next week and will begin shipping upgraded XD-S™ pistols back to our customers the week of October 21 on a first-received/first-upgraded basis.

Once your pistol has been upgraded and is shipped back to you, an e-mail confirmation with tracking information will be sent to you at the e-mail address you provided.
For additional update information please click the link below to view the FAQ for the XD-S™ recall. If this document doesn't address your question, please call 800-680-6866 or send your question to recall@springfield-armory.com

__________________

NSDQ

Threetango is offline  
 
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Firearms Forum Replies Last Post
45 cal. ammo recall washabra 1911 Forum 1 02-12-2011 01:39 AM
SIG recall... supergus General Handgun Discussion 2 08-01-2009 03:57 PM
Recall crazyhorse Firearm Accessories & Gear 0 06-14-2007 04:57 PM



Newest Threads