If I'm not mistaken, this was Springfield's first recall, voluntary or otherwise. Faced with over a 1/4 million firearms involved, last I heard, I've no doubt it was a daunting task, especially if never attempted before. They could have ignored the issue once they couldn't recreate the problem in their facility, without modifying a pistol,....but they didn't. Sometimes doing the right thing isn't the easiest thing and it can make you the most unpopular person on the block.
I'm not trying to make excuses for SA....I'm a customer just like the rest of you. I'm glad they fixed mine.