Jess, I can completely understand that!
I have customers coming in all the time and they vary from all cultures, appearances, gender, ect.
I learned very well one of my first days. I had a lady who came in who was around 5ft tall, 120lbs, and 50ish years old. She had the innocent business type appearance.
I said hello and welcomed her into the store that day and asked how her day was going. I then asked her what was bringing her in, half expecting her to ask about something for her husband. To my surprise she started asking about guns for her, I was caught off gaurd but it was not out of the ordinary.
Then came the real shocker... She started looking at full sized kimber .45's. So i got talking to her while showing her guns and she mentioned she was a very active competitive shooter. I was very surprised to hear this. Then my jaw dropped when she mentioned she carried a full sized kimber as her CC. I was wondering where the hell she was able to fit that!!!
So yea ever since then I have been very open to everything. When a guy or a women comes into the store now i keep a very open view. Nothing drives me crazy more than when a customer comes in looking for that first gun, and the employee immediately says to the women well you have small hands and so you need a small 38 revolver or 32.
And the same around when the big guy comes in and they immediately skip to the large auto's.
Anyone coming in for their first gun i ask them for a hour of their time. I show them four to six main firearms.. usually a glock 19, xd subcompact, ruger LCP, SW MP, LCR, and a SW Bodygaurd Revolver.
This gives a good base range of different grips. From that I see what the customer likes and prefers and then branch off of that. Since I have done this I am shocked at how much happier customers are when they come back in. And how I would have expected a person to get that big gun and they buy the small one, or the other way around. It is about what fits them, not what makes sense in my mind.