Kimbers customer service...
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Old 04-02-2010, 05:54 AM   #1
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Default Kimbers customer service...

So heres the situation...less than a year ago I bought a Kimber Gold Combat RLII for about $2400. This gun was really more of a nice collecting piece, I put 8 rnds through it, cleaned it, and carried lightly for about 2 weeks in a leather holster. Well, I was a little shocked to see my $2400 investment had the kimpro finish wearing off of it already! I had called Kimber's customer service and told them what had happened. They asked to see a picture of the wear. After sending them pictures, they quickly, and rudely dismissed this as holster wear and told me that I could pay to have the slide refinished, needless to say I was a bit ticked off by this and they offered a one time discount of about $50 on a frame and slide refinish. Now after spending what I did on this gun, and as little as it was carried and fired, Id expect the finish to last a little bit longer than what is as. Now I'm not so sure I even want to send this back to them to redo it.
I have owned 7 Kimbers now and have NEVER had a problem like this. Anyone else have a similar dealing with them?
Heres what 8rds, and 14 days of holster wear will so to a $2400 gun:

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Old 04-02-2010, 06:00 AM   #2
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looks like a flawed finish job to me, they kinda owe you a new gun or a re-finish. Ive put a couple hundred rounds through my xd and carry it all the time and the finish on it is flawless

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Old 04-02-2010, 06:03 AM   #3
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Thats kinda what I thought. I shouldn't have to pay to refinish the gun, not to mention the lady I talked to was rather snippy and rude with me. May need to call back and talk to someone a little higher up.

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Old 04-02-2010, 06:06 AM   #4
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that's a shame, should never have to talk to someone like that from a manufacturer of a fine firearm. Maybe they should learn from high point firearms on how to deal with their customers..

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Old 04-02-2010, 06:22 AM   #5
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That kinda sucks! I'd call em every day until they knew me by name.
That's way to nice a gun to have to worry about bad quality AND poor customer service.

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Old 04-02-2010, 06:56 AM   #6
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Please keep us posted as I too was thinking of getting a Kimber for my Birthday in 2 months. But that kind of customer service sucks ! Hope you get the problem fixed with no cost to you. For that kind of money, that finish should be able to withstand at least a year of everyday carry.

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Old 04-02-2010, 08:19 AM   #7
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For that kind of money it should come out of a nuclear blast unscathed. We are talking about a few pounds of metal costing as much as an entire used car here.

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Old 04-02-2010, 10:47 AM   #8
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Call back and ask to speak to Dennis on this if not him Richard I have heard
this before on a particular lady there, she needs to go,

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Old 04-02-2010, 12:24 PM   #9
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I would call back until you get the results you're happy with, maybe ask to talk to a super. I wouldn't settle for just anything...Kimber needs to refinish the slide or completely replace it. Warranty has to mean something with them.

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Old 04-02-2010, 02:20 PM   #10
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she tells me that "holster wear" isn't covered in the warranty

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