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-   -   Kimbers customer service... (http://www.firearmstalk.com/forums/f57/kimbers-customer-service-25497/)

glockink 04-02-2010 04:54 AM

Kimbers customer service...
 
So heres the situation...less than a year ago I bought a Kimber Gold Combat RLII for about $2400. This gun was really more of a nice collecting piece, I put 8 rnds through it, cleaned it, and carried lightly for about 2 weeks in a leather holster. Well, I was a little shocked to see my $2400 investment had the kimpro finish wearing off of it already! I had called Kimber's customer service and told them what had happened. They asked to see a picture of the wear. After sending them pictures, they quickly, and rudely dismissed this as holster wear and told me that I could pay to have the slide refinished, needless to say I was a bit ticked off by this and they offered a one time discount of about $50 on a frame and slide refinish. Now after spending what I did on this gun, and as little as it was carried and fired, Id expect the finish to last a little bit longer than what is as. Now I'm not so sure I even want to send this back to them to redo it.
I have owned 7 Kimbers now and have NEVER had a problem like this. Anyone else have a similar dealing with them?
Heres what 8rds, and 14 days of holster wear will so to a $2400 gun:
http://i194.photobucket.com/albums/z81/glockink/2-2.jpg

doctherock 04-02-2010 05:00 AM

looks like a flawed finish job to me, they kinda owe you a new gun or a re-finish. Ive put a couple hundred rounds through my xd and carry it all the time and the finish on it is flawless

glockink 04-02-2010 05:03 AM

Thats kinda what I thought. I shouldn't have to pay to refinish the gun, not to mention the lady I talked to was rather snippy and rude with me. May need to call back and talk to someone a little higher up.

doctherock 04-02-2010 05:06 AM

that's a shame, should never have to talk to someone like that from a manufacturer of a fine firearm. Maybe they should learn from high point firearms on how to deal with their customers..

Deadman1 04-02-2010 05:22 AM

That kinda sucks! :eek: I'd call em every day until they knew me by name.
That's way to nice a gun to have to worry about bad quality AND poor customer service.

yesicarry 04-02-2010 05:56 AM

Please keep us posted as I too was thinking of getting a Kimber for my Birthday in 2 months. But that kind of customer service sucks ! Hope you get the problem fixed with no cost to you. For that kind of money, that finish should be able to withstand at least a year of everyday carry.

Cory2 04-02-2010 07:19 AM

For that kind of money it should come out of a nuclear blast unscathed. We are talking about a few pounds of metal costing as much as an entire used car here.

Orlandorealtor 04-02-2010 09:47 AM

Call back and ask to speak to Dennis on this if not him Richard I have heard
this before on a particular lady there, she needs to go,

UnderFire 04-02-2010 11:24 AM

I would call back until you get the results you're happy with, maybe ask to talk to a super. I wouldn't settle for just anything...Kimber needs to refinish the slide or completely replace it. Warranty has to mean something with them.

glockink 04-02-2010 01:20 PM

she tells me that "holster wear" isn't covered in the warranty


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