I have no complaints about the Pro Crimson Carry II that I own. Haven't had to use their customer service. I'd say I've read about as many complaints about Kimber & their customer service as I've read compliments. But, considering they are the largest 1911 producer, volume wise, it's understandable they'll have mor complaints.
I will say that I feel they are living off their past reputation for making a fine 1911 & may no longer be the pistol they used to be. Even though I am happy with my Kimber & actually have a couple more on my collection list, with $1000 budget, I'd look real strongly at getting a Colt in lieu of the Kimber. But, that Kimber Classic II should cost you $750-$800 new & a Colt will be higher, depending on how good a deal you can find. Their entry level 1911 will probably be, on an average of $850+.