I've had my PT 1911 since 2008 and all the contacts that I've had with Taurus customer service has been polite and prompt, well I was polite too!! so I got back what I projected, thats just a rule of life, I'm sure that most people that call a CS tech are frustrated and not in the best of mood, and thats understandable, but you have to understand that the person your taking to has the power to make it easy or hard, so you chose.
Besides my PT 1911 has been great, I've put about 16K round through it with out any failure to fire or failure to eject and with out any break in period, I've kept all the original fire controls and change out the springs about every 2500 round and under magnification all my MIM fire control parts look good, if it goes for another 10K rounds I'll be happy.
One Bad @ss gun
By the way if your unhappy with your PT 1911, I'll take it off your hands, I wouldn't want you to suffer any more. PM me