So frequently when we experience bad customer service, we post quickly. I think we should also let it be known when we have great experiences. I have an STI Spartan .45 that was not reliably feeding hollow points. I sent an email to STI on a Saturday and received a response the following Monday. The response included a phone number to a real live person, David Cupp. I called and he called back...same day. I told him the issue and since I live close to Georgetown, I took it in. The firearm was ready in 8 days. He flattened the feed ramp, reamed and polished the chamber, and tuned the extractor. This was handled as simple warranty work.
Quick and personal customer service like this will make me far more inclined to make future purchases from this manufacturer. They already provide great value in relation to features. But their greatest feature may well be the way they stand behind their product. I am always willing to pay a little more because to me, customer service, should you ever need it, makes all the difference.
Thanks to David Cupp and STI.