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Thumbs up to RCBS

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Old 06-02-2011, 03:49 PM   #1
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Default Thumbs up to RCBS

A couple days ago I contacted RCBS customer service by email regarding my old set of scales. Yesterday I received an email that they're going to send me all the parts to make it work like new for NO CHARGE. Even though I told them the scales was bought in the 70s too! RCBS is in my book the best company out there. You could find a RCBS product in a field, send it back, and they would refurbish it or send you a new 1 back at no charge. The fact that it says RCBS on it means it's under lifetime warranty.

Sometimes you earthlings REALLY amaze me!
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Old 06-02-2011, 04:46 PM   #2
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Good deal...I'll see about shooting a letter of thanks and support to RCBS for their quick responce and willingness to help you out.

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Old 06-02-2011, 04:49 PM   #3
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The few dealings I've had with RCBS customer service have been fantastic.
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Old 06-02-2011, 05:13 PM   #4
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Good to know.
“If ye love wealth better than liberty, the tranquility of servitude better than the animating contest of freedom, go home from us in peace. We ask not your counsels or arms. Crouch down and lick the hands which feed you. May your chains set lightly upon you, and may posterity forget that ye were our countrymen.”Samuel Adams
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Old 06-03-2011, 01:36 AM   #5
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That's great to hear Bear.. Its nice to see some companies still standing behind their products..
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Old 06-03-2011, 03:09 AM   #6
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I agree,RCBS is a great company.I bought a used Uniflow powder measure and it had a couple parts that needed to be replaced.I sent them an email asking about the price of the parts.They contacted me,and sent me the parts for free.
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Old 06-03-2011, 07:23 PM   #7
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Yes sir, I have nothing but praise for the way RCBS has handled my problems at no cost.
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Old 06-03-2011, 08:51 PM   #8
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I once bought a RCBS Reloader 3 single stage press and it was missing the spent primer tray and I called them about replacement they sent it to me at no charge. Very good company.
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Old 06-03-2011, 09:15 PM   #9
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Default Very encouraging replies....

I have a new shell plate on back order from RCBS for my Auto 4 press I use for pistola casings.
The girl (Lady, Woman?) on the phone sez, "What's wrong with the shell plate in it?"
Oh, nothing. I just want to set up for different than .44 Magnum.

Should've lied and said the old #3 is wore plumb out.
But that'd be a big lie.

She said it'd be about 2-3 weeks before the back order was in. I thanked her, made payment on the new part, and here I sit on my thumbs. (Do you know how hard it is to type like that?)
I am having trouble with the indexing on the press. Maybe I will call them next week to chat.
This is my 3rd post and look at what I've learned already!

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