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 12-16-2009, 04:13 PM | #1 | Crazy Azz Redneck Join Date: Oct 2008 Posts: 1,831 |  A+ to RCBS Customer Service
Thought I'd let everyone know about my dealing with RCBS.
I bought a used RCBS Uniflow Powder Dispenser off Ebay for a cheap price,and there were a couple of the plastic parts that were cracked or broke. I knew this going in. I didn't figure it would cost much to replace them,so I got it.
I looked on the RCBS site,and didn't see part#'s for what I needed,so I e-mailed RCBS about them.I received an e-mail back and they said they would send the parts right to me,FREE of CHARGE!
Now that is great customer service,and I received the parts within a week of the e-mail. | 
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| 12-16-2009, 05:24 PM | #2 | Senior Member Join Date: Oct 2007 Location: Stafford, Virginia, The state of insanity. Posts: 14,049 |
If you send the powder measure into them they would have done that and refurbed it with any new parts it may have needed. That is RCBS they are top notch in my book for the CS you get. | |
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| 12-16-2009, 11:15 PM | #3 | Supporting Member Join Date: May 2009 Location: Barstow area, Kalifornia Posts: 1,109 |
Thats why all I use is RCBS and Dillon products and some Hornady Dies..
Jim......... | |
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| 12-17-2009, 03:04 AM | #4 | Ground Zero Ocean Join Date: Jul 2008 Location: Florence, Oregon Posts: 8,463 |
A definate issue to keep in mind when I finally make the leap into reloading! Thanks for the post Tx!! __________________ Molon Labe!
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Hey, any constitution that acknowledges the people have a right to own weapons so that they may defend themselves -- including from an out-of-control government -- is OK by me...bkt
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People get the government they deserve. | |
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| 12-19-2009, 01:30 AM | #5 | I'm always 10-8 Join Date: Jan 2009 Location: 150 miles NE of Sloppy Joe's Bar, in the "GunShine" State Posts: 19,200 Liked 7 Times on 6 Posts
Likes Given: 6
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Quote:
Originally Posted by Txhillbilly
Thought I'd let everyone know about my dealing with RCBS.
I bought a used RCBS Uniflow Powder Dispenser off Ebay for a cheap price,and there were a couple of the plastic parts that were cracked or broke. I knew this going in. I didn't figure it would cost much to replace them,so I got it.
I looked on the RCBS site,and didn't see part#'s for what I needed,so I e-mailed RCBS about them.I received an e-mail back and they said they would send the parts right to me,FREE of CHARGE!
Now that is great customer service,and I received the parts within a week of the e-mail.
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I couldn't agree with you more TX!
My problem is getting them on the phone. Best time to call is 6:00AM PT. Alice is busy but the best CS rep! __________________ .
 .. Colt 11101110111..MEMBER: FAAM, NRA, GOA, DAV, USSV, SAE
Colt, everything else is stamp collecting! - cane
"Given ten days for a project, a good engineer spends nine days figuring out how to finish it in one day."
Resistance is not futile.
It's voltage divided by current (R=V/I).
"If you don't know what you're doing, don't do it on a large scale." | |
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| 12-25-2009, 01:03 AM | #6 | Outdoor Sportsman Join Date: Jan 2009 Location: McCordsville, IN. 46055, INDIANA Posts: 1,215 | My top three.
__________________
NRA Life MEMBER 1976 | |
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| 12-29-2009, 02:14 PM | #7 | Senior Member Join Date: Dec 2008 Location: Mobile, Alabama Posts: 134 |
Shot them an email telling them I damaged the expander ball and broke the pin trying to decap a Berdan primed case that snuck into my bag of empties. Asked them the part numbers of the parts so I could replace them. They answered and asked me my mailing address. Then sent me 2 expander balls and 5 pins for free. | |
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| 12-30-2009, 03:21 PM | #8 | Outdoor Sportsman Join Date: Jan 2009 Location: McCordsville, IN. 46055, INDIANA Posts: 1,215 |
Quote:
Originally Posted by gandog56
Shot them an email telling them I damaged the expander ball and broke the pin trying to decap a Berdan primed case that snuck into my bag of empties. Asked them the part numbers of the parts so I could replace them. They answered and asked me my mailing address. Then sent me 2 expander balls and 5 pins for free.
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Now THAT'S what I'm talking about...  __________________
NRA Life MEMBER 1976 | |
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