Firearm & Gun Forum - FireArmsTalk.com > Long Guns > General Shotgun Discussion > Fnh customer service is awful!

Reply
 
LinkBack Thread Tools Display Modes
Old 10-02-2012, 12:06 PM   #1
Feedback Score: 0 reviews
 
AdkFlight's Avatar
 
Join Date: Aug 2012
Posts: 25
Liked 2 Times on 2 Posts

Default Fnh customer service is awful!

I recently purchased an FNH SLP TACTICAL model shotgun. It came from the factory with 3 different sized comb inserts that are plastic and rubber. When I installed the largest of the 3 I saw that it was warped and did not fit uniformly.

I made 2 attempts to contact customer service. Both times I was put on hold for over 5 minutes with no assistance. I waited and called again 2 hrs later. I was transferred to the "parts department".

After clearly describing the model of shotgun I had bought and clearly describing the specific part that was defective, the parts guy said, "we don't sell that part. Do you have an M-16 stock?" When I politely told him that the defective part was a "stock" item that came from the factory he insinuated that the defective piece was part of an after market stock I had bought from another company!

He then said that he would "try to find somebody else with FNH who might know if a new comb insert could be located." He took my name and phone number and assured me that he would call me back "shortly." He never called back.

When I called back about 24 hrs later no one could locate any record of my previous call!! When I asked to speak with someone in "parts" I was told that no one was available.

Considering the cost of this shotgun, I'm disgusted with the terrible customer service I've had with FNH!!

Today I'll be making another call to speak with someone in management. Let's see what happens next.

__________________
AdkFlight is offline  
 
Reply With Quote

Join FirearmsTalk.com Today - It's Free!

Are you a firearms enthusiast? Then we hope you will join the community. You will gain access to post, create threads, private message, upload images, join groups and more.

Firearms Talk is owned and operated by fellow firearms enthusiasts. We strive to offer a non-commercial community to learn and share information.

Join FirearmsTalk.com Today! - Click Here


Old 10-02-2012, 06:27 PM   #2
Feedback Score: 0 reviews
 
AdkFlight's Avatar
 
Join Date: Aug 2012
Posts: 25
Liked 2 Times on 2 Posts

Default

Just got off the phone with an FNH customer service supervisor. Within 1 minute he had the new comb insert ready to send me. He also apologized for the way this was handled by the parts guy.

I guess the guy I spoke with in parts was just a fluke.

My faith in FNH customer service is restored.

__________________
AdkFlight is offline  
 
Reply With Quote
Old 10-03-2012, 12:16 AM   #3
Feedback Score: 0 reviews
 
Blueguns's Avatar
 
Join Date: May 2012
Location: 2,000 miles Northwest of Bill's Laundromat, Bar & Grill, CA
Posts: 2,001
Liked 538 Times on 379 Posts
Likes Given: 273

Default

Glad to hear it, that was an awesome gun it would be bad to hear something was wrong with it that FNH wouldn't fix.

__________________

-Matt

Blueguns is offline  
 
Reply With Quote
Reply

Thread Tools
Display Modes


Similar Threads
Thread Thread Starter Firearms Forum Replies Last Post
Bad customer service deathkricket The Club House 17 03-06-2011 11:51 PM
Kimbers customer service... glockink 1911 Forum 56 08-09-2010 05:06 AM
Springer Customer Service mesinge2 General Handgun Discussion 8 08-01-2010 01:26 AM
bad customer service laynejc The Club House 1 03-18-2009 06:56 AM
STAG customer service balloo93 AR-15 Discussion 0 09-08-2008 09:09 PM