Good advice cpttango30!!
Ryel, my wheel was tight when it was new. First time I broke it down I had to use pliers to loosen it. Now I just don't overtighten it on asssembly. My real PITA is getting the wheel started on the stud to reassemble it.
99% of my NEOS shooting has been with the powderless .22 Aguila Super Colibri. They don't cycle the action anyway. In regular .22lr I've only used Federal bulk pack #750's and they run fine.
When I sent mine back I just used the softside pistol case I keep it in. Put it in an old cardboard box with some bubble wrap. Beretta shipped it back to me in the soft case, wrapped in bubble wrap, inside a UPS box.
Here is the page to set up UPS pick up. Just click on "Generate Call Tag" under shipping info & fill it out. Ups picked mine up the next day.
NEOS Service Home
They used overnight delivery "both" ways.