A few weeks ago, I posted about a trigger issue on my new PSA lower... here is the original thread: http://www.firearmstalk.com/forums/f20/new-ar-trigger-issue-input-appreciated-94440/
I thought I would update everyone since I'm still in the midst of it (sorry for the length of the post). Disclaimer: I am recounting this by memory and I do not have all of the dates and times committed to memory so I may be off by a day or three in my description of this issue.
I still wasn't happy with the action of the FCG, I emailed PSA when I first noticed the problem (as their website said to do) the next day I received an automated email stating that they had received my email and would respond within 2 or 3 days. About 2 weeks later I still hadn't heard anything so I emailed them again. The next day I received the same automated response.
About 4 days later I received two emails telling me to call their customer service department. I was busy with life and didn't call them for a few days. I finally got ahold of their Cust. Svc. by phone and when I explained the malfunction they young lady told me they seemed to have gotten a batch of FCG's that were problematic.
She said they would issue a pick up label and would fix the problem at their expense. I asked if they couldn't just send me a new FCG for me to install. She said they preferred to fix it in house because if I fixed it it would void any warranty. I explained that I didn't want my lower to get lost in the black hole of warranty work and end up with an extended absence of my new friend.
She assured me that it should only take about a week and a half including shipping both ways. I boxed it up and sent it off to them on Aug. 27th. This past Friday, after not hearing anything from them, I emailed the CS representative that I spoke with on the phone. As of early this afternoon I still had not heard anything from them.
About 4 this afternoon I started calling them. After about 10 minutes on hold I left a voice mail. Just a few minutes later I received a call back from a different young lady than the one I had been speaking with. She told me she needed to verify which FFL I wanted my lower shipped to. I explained that they should NOT have to send to a FFL because it was warranty work and I had already signed for this piece and filled out all of my paperwork.
She then said that they were going to be shipping me a NEW complete lower, because of the problems with mine. This made me uneasy... maybe without cause, but I was uneasy just the same. She said she needed to check with the people actually doing the work and would call me back.
A few minutes later she called me and said that there had been a misunderstanding and that their "serviceman" (don't remember if that was the exact term she used) said as soon as he could "find" my lower they would put the parts in and get it out to me immediately - and I would be receiving an email from the CS manager tomorrow.
I will update this post as things move forward. This is not a "trash PSA" post, I am just trying to recount the facts the best I can remember them. Every one I spoke with from PSA was polite and apologetic about the situation. I am withholding judgement at this point as to the whole situation. I hope it is resolved RAPIDLY and to my satisfaction. I also hope they include a nice "extra" for my troubles.
Again sorry for the length of this post, I just thought this information might be appreciated. If it's not, then just carry on and ignore me... lol!