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Old 07-08-2010, 02:12 AM   #31
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Ouch! Yeah, forget Bushmaster, I've rarely heard good things about their warranty service and post-purchase support. If looking for a recommendation based on those qualifications, S&W back the M&P 15 series by lifetime warranty and a proactive attitude towards throwing replacements at the problem, whether it be a part or the whole rifle in need. They've treated me very well recently on a simple walking hammer pin issue. In fact, thier response surprised me in their speed at throwing replacement parts at problems. I'm pretty sure they wouldn't be sweating you over this issue like Bushmaster has.
S&W has one of the best warranty depts. I've ever dealt with. It's like a no questions asked we'll fix or replace it kind of thing.
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Old 07-08-2010, 02:49 AM   #32
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S&W has one of the best warranty depts. I've ever dealt with. It's like a no questions asked we'll fix or replace it kind of thing.
Yup, that's my experience as well.
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Old 07-08-2010, 03:54 AM   #33
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Well. This has been truly illuminating for me. I'm thinking the fact that Sportsman's only had two of their "father's day" carbon 15s was a major blessing in disguise. Going to have to call my buddy with FFL about the Smith that Cane so kindly pointed out to us.

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Old 07-17-2010, 12:43 AM   #34
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I wanted to pass on an update on my split Bushmaster. After thinking about what I was told on the telephone, I decided to try the email route and express my desire to have my gun repaired/replaced. Well it took Bushmaster nine days to get back with me, but I now have there answer.
1. They have to do inventory of parts that came over from a closed plant.
2. They have to create NEW part numbers for the parts.
3. They are waiting on some paperwork from ATF so they can begin operation.
seriously, that's what they said

I will never own another Bushmaster.
I will sell this Bushmaster the very day it comes back.

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Old 07-17-2010, 01:25 AM   #35
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I wanted to pass on an update on my split Bushmaster. After thinking about what I was told on the telephone, I decided to try the email route and express my desire to have my gun repaired/replaced. Well it took Bushmaster nine days to get back with me, but I now have there answer.
1. They have to do inventory of parts that came over from a closed plant.
2. They have to create NEW part numbers for the parts.
3. They are waiting on some paperwork from ATF so they can begin operation.
seriously, that's what they said

I will never own another Bushmaster.
I will sell this Bushmaster the very day it comes back.
Does the warranty contain a return policy as well as repair and replacement? If so, tell them to shove the parts, kiss your azz and send a check for the cost of the rifle. Then go buy the Smith, JMHO.

That fractured receiver was just as potentially dangerous as an incorrectly head spaced bolt. Remind them of the fact that they sold you a seriously dangerous, defective product...they may listen to that.
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Old 07-17-2010, 02:26 AM   #36
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I'm sorry to hear what happened Flint Rock

This is indeed unusual, I've seen a bunch of UPPERS cracked and bulged from hot ammo, but never a LOWER

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Old 07-17-2010, 03:22 AM   #37
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I'm sorry to hear what happened Flint Rock

This is indeed unusual, I've seen a bunch of UPPERS cracked and bulged from hot ammo, but never a LOWER
It's tupperware.
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Old 07-17-2010, 04:43 AM   #38
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That's no way for them to do business. I would explain to them that I was going to post this incident including pictures and their lame email excuses verbatim on every firearms forum I could find. Hit 'em where it hurts, their potential customer base. Maybe that might grease the rails a bit to get your rilfe repaired or better yet, replaced!

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Old 07-17-2010, 12:53 PM   #39
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It's tupperware.
Oh, that would explain it.
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Old 08-31-2010, 08:57 PM   #40
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Since it has now been F-O-U-R months since I sent my Bushmaster back for repair, I thought I would give the world an update. Drum roll please, the helpful staff at Bushmaster tells me they should be looking at my gun "soon". I was told I should call back "later" and they may be able to tell me more.
I have never seen such a complete lack of effort on the part of any gun company to fix a problem.

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