So they sold something that they no longer make anymore. That explains why they won't replace the item, they can't. But they should at least refund him the difference. An apology would be nice too. Swag would be nice at soothing over any hurt feelings.
Assumption is the mother of all ****ups.
Know what you know, Know what you don't know. -Paul Pedzolt
"Jack of all trades, master of none, though oftentimes better than master of one" -Mynshul