They answered my email today when I requested to cancel my order for bcg's and the "paper weight lowers" I won't anything nor purchase anything from these people again ! seriously truly nasty customer service !
here is the reply I was sent by them :
"we are flooded with orders and can not keep up so your order is terminated. we have 20,000 of orders we have not even printed out yet. we are shipping record numbers of orders every day. but have to spend a lot of time with cry babys like you who cant live with out there paperweights. have a nice day."