A friend of mine lives in Il. can't say enough good things about them. I told him it's because he has the luxury of being able to walk into their store, because he lives there. He made all kinds of excuses for them, about them being a small shop, blah, blah, blah. I told him they shouldn't be selling online then, because with my 9 month wait for a 20" A3 kit, was the epitome of the worst customer service I have ever seen.