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10-16-2012, 12:57 AM
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#1
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Feedback Score: 0 reviews
Join Date: Jan 2008
Posts: 441
Likes Given: 3
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Poor Customer Support from Rock River
This weekend I had a chance to attend a class with Frank Proctor, www.wayofthegun.us I must say that Frank is the finest instructor I have ever had. He is also willing to travel around the country to any range that will host him. Enough said about Frank, this post is about my Rock River Arms Elite Operator 2. About 100 rounds into the class my bolt refused to go into battery and I was forced to switch guns. At lunch I had a chance to break down the Rock River to see what the problem was. Well, a tee tiny piece of the buffer tube had snapped off and allowed the buffer retaining pin and spring to move upward and freeze up the bolt carrier. Once I got the rifle home I disassembled the gun and filed just enough off the buffer tube so that I could screw it one more turn into the lower receiver. That made up for the small piece that snapped off. I called Rock River and asked them to send me the $4 worth of parts under warranty. They said no. They want me to pay to ship the rifle back so they can put $4 worth of parts in it. Rock River claims a lifetime warranty, but they aren't stepping up for a $4 fix. I could see their point if I was wanting a new chrome bolt, but $4 worth of small parts! Come on man!
__________________
There is in life perhaps one fleeting moment when the courage, dedication and resolve of one man gambling against all odds will alter the destiny of nations.
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10-16-2012, 01:31 AM
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#2
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'Chu Lookin At, Seal-Boy?!!!
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Join Date: Jan 2011
Location: Ferriday,LA
Posts: 1,332
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Likes Given: 5125
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you need to speak to a supervisor. don't let that s!-!it slide.
__________________
"they may get me in a rush, but not before i turn your head into a canoe....." -Kurt Russell (Wyatt Earp) in Tombstone
"if it was up to me, i'd like to see, this country run,
the way it used to be, the way it oughta be, just like it's done, OUT HERE.........WAY OUT HERE." -Josh Thompson, country music singer http://www.youtube.com/watch?v=D0sYnro_3Rc
http://www.youtube.com/watch?v=P3R00rlA0S0&NR=1
PEOPLE TEND TO ACT LIKE SHEEP, BOY I LOVE MUTTON! -Me
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10-16-2012, 01:49 AM
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#3
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10-32
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Join Date: Feb 2012
Posts: 8,328
Liked 982 Times on 687 Posts
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If you took a file to the tube you are sol if you ship the rifle. You have "modified" it which voids the warranty. Sorry
You can spend the time and money to ship it but if they won't pony up a $4 part they will refuse your warranty if they notice what you did.
Best of luck to you. I recommend just buying the parts yourself.
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No Longer affiliated with Old Mill Gun Shop
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10-16-2012, 04:14 AM
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#4
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Feedback Score: 0 reviews
Join Date: May 2009
Location: Olathe,JOCO KS
Posts: 1,997
Liked 120 Times on 91 Posts
Likes Given: 13
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Quote:
Originally Posted by mountainman13
If you took a file to the tube you are sol if you ship the rifle. You have "modified" it which voids the warranty. Sorry
You can spend the time and money to ship it but if they won't pony up a $4 part they will refuse your warranty if they notice what you did.
Best of luck to you. I recommend just buying the parts yourself.
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Exactly.
So, where's that $4 buffer tube?
__________________
I could make a list of a bunch of guns i have, or "have", or wish I had. Why would one feel compelled to provide that infornation freely? Do you feel the need to show off? Is it some immature game of oneupsmanship?
Why do you feel it necessary to list your guns?
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10-16-2012, 11:10 AM
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#5
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10-32
Feedback Score: 0 reviews
Join Date: Feb 2012
Posts: 8,328
Liked 982 Times on 687 Posts
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Yeah good luck on that. Lol
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No Longer affiliated with Old Mill Gun Shop
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10-16-2012, 12:10 PM
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#6
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Feedback Score: 0 reviews
Join Date: Jan 2008
Posts: 441
Likes Given: 3
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Quote:
Originally Posted by willfully armed
Exactly.
So, where's that $4 buffer tube?
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The buffer retaining pin and spring is about $4. I don't need a new buffer tube. The filing that seems to cause some people concern is about 3 strokes with a fine flat file. That's all it takes to be able to to complete one more turn of the buffer tube. After talking with others in my department, I found out three others had had the same thing happen at one time or another. Two performed the same fix as me without any issues. One paid a local gunsmith, to do the same thing!
I have spare parts and tools to be able to fix my AR as needed. That said, I expect Rock River to work with a customer to solve issues. Mailing me $4 worth of small parts is not asking too much. There cost of those parts is probably half that. Rock River pays the postage to mail me full color catalogs every year wanting me to buy a new gun, but won't buy a stamp to take care of an "old" gun  .
__________________
There is in life perhaps one fleeting moment when the courage, dedication and resolve of one man gambling against all odds will alter the destiny of nations.
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10-16-2012, 12:34 PM
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#7
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Feedback Score: 0 reviews
Join Date: Jun 2011
Location: Adirondack Mts.
Posts: 2,500
Liked 711 Times on 408 Posts
Likes Given: 800
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I would send the Rock River CEO a printout of this thread.
__________________
All extremists should be taken out and shot.
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10-16-2012, 12:45 PM
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#8
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Moderator
Feedback Score: 0 reviews
Join Date: Nov 2009
Location: Rochester WI,Rochester WI
Posts: 12,650
Liked 1915 Times on 1066 Posts
Likes Given: 88
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Ive got some rock river stuff. Its nothing i would run hard and put away wet. I like their accuracy builds. I dont use my rra guns in any hard and fast fashion.
Different companies have different ways of doing things. Some will just send you what you need (rare) others want you to return the gun and you pay both ways. Others split the cost some pay both ways (rare).
Looking at return and warranty policies are important if its something that matters to you.
__________________
"Gun control: The theory that a woman found dead in an alley, raped and strangled with her panty hose, is somehow morally superior to a woman explaining to police how her attacker got that fatal bullet wound." — L. Neil Smith
Last edited by JonM; 10-16-2012 at 12:48 PM.
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10-16-2012, 12:52 PM
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#9
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The Gunny
Feedback Score: 0 reviews
Join Date: Sep 2011
Location: Eastern,Iowa
Posts: 2,981
Liked 350 Times on 218 Posts
Likes Given: 159
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I'm literally down the street from Rock River, I have a dealer direct account and I still can't get answers from them. Good luck, they definitely lack good customer service.
__________________
"Regardless of whether justified of not, you will feel sad about killing another human being. It is better to be sad than to be room temperature." - Joe B Fricks.
Member:
01 FFL, GOFFA, NRA, GOA, IAVA, VFW, ABATE of Iowa D15.
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10-16-2012, 06:43 PM
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#10
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Feedback Score: 0 reviews
Join Date: Apr 2009
Location: Newnan,Georgia
Posts: 417
Liked 42 Times on 36 Posts
Likes Given: 1
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Sounds like you got an entry-level telephone answerer rather than a customer service representative.
I have a RRA Entry Tactical that I've been very pleased with, and haven't found the need to deal with their customer service.
Too bad you didn't get some reasonable effort from them. They have probably lost 100 times the minor expense to them of serving you from people that have and will read this thread.
Vincine has the right idea. Be sure someone higher up at RRA sees this thread.
And be sure to give them credit here if they step up and make it right, too.
__________________
XD-40 service, XD-9sc, member GeorgiaCarry.Org, National Rifle Association, Gun Owners of America, North American Hunting Club, Rocky Mountain Elk Foundation
Last edited by treehugger49; 10-16-2012 at 06:46 PM.
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