Originally Posted by Brenton92
We checked the next day and the heat shield was the only thing left
Did you get it? Call them again and see what happens, but realistically? If you didn't keep it, and they replace it, I wouldn't get mad at them, because then anytime someone wanted a spare, they could just call and say 'it blowed up, but I didn't keep it', and get a new one.
Every company is going to put out a part that slips through the cracks once in a while. Just take it for a learning experience (always keep them, regardless, if under warranty) and move on. If they do go ahead and replace it? Consider yourself lucky and thank them profusely.