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Old 04-12-2012, 03:17 AM   #1
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Default My moe handguard destroyed

I bought a moe handguard had it maybe a week a the first time out to the range and noticed a rattle inside the handguard opened it up to see the that heat shield was broke off and under that little bits and pieces. So we trashed the lower piece that broke and took the top piece home and contacted magpul the said the needed that whole unit or a receipt so I sent a picture of my receipt and after that the guy ask what color and I have never recieved a reply. Are they sending a new or what

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Old 04-12-2012, 03:33 AM   #2
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Why would you trash a deffective product that under warranty?

Are you 14 years old?

If I were Magpul I'd tell you to pound sand!

Consider this a life lesson. Next time you buy something and it breaks, KEEP IT!

Without it you're just some dumb kid who probably miss installed it, lost it, and is looking for someone else to pay for your incompetence.

Tack

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Old 04-12-2012, 03:37 AM   #3
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Quote:
Originally Posted by Tackleberry1
Why would you trash a deffective product that under warranty?

Are you 14 years old?

If I were Magpul I'd tell you to pound sand!

Consider this a life lesson. Next time you buy something and it breaks, KEEP IT!

Without it you're just some dumb kid who probably miss installed it, lost it, and is looking for someone else to pay for your incompetence.

Tack
Calm down Tackleberry, I mean wow you see a bit irritated ........ Take a time out.....lol
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Old 04-12-2012, 03:38 AM   #4
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No I have several of these hand guards love them just would like to know what they are doing. And I have never had one brake before I was going to ask if they could just replace the defective lower piece.

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Old 04-12-2012, 03:38 AM   #5
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Send them an email and call again. You really need to go back to the range and HOPE they still have it in the trash.

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Old 04-12-2012, 03:44 AM   #6
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We checked the next day and the heat shield was the only thing left

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Old 04-12-2012, 03:48 AM   #7
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Quote:
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We checked the next day and the heat shield was the only thing left
Did you get it? Call them again and see what happens, but realistically? If you didn't keep it, and they replace it, I wouldn't get mad at them, because then anytime someone wanted a spare, they could just call and say 'it blowed up, but I didn't keep it', and get a new one.
Every company is going to put out a part that slips through the cracks once in a while. Just take it for a learning experience (always keep them, regardless, if under warranty) and move on. If they do go ahead and replace it? Consider yourself lucky and thank them profusely.
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Old 04-12-2012, 03:53 AM   #8
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I love the company, and I did offer to send the heat shield the guy never answered after saying what color that's the last thing I heard from any one I called the number he listed and no answer

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Old 04-12-2012, 03:58 AM   #9
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http://www.magpul.com/contactinfo.html

That's the homepage for contact information.

Here's customer service email, I'd recommend sending them a pic and the pic of the receipt, as well as a full explanation:

orders@magpul.com

See where that goes, and make sure to remember to document who you talked to. Never call a business without documenting who you're talking to, the time of the call, and duration.
That way you always have a paper trail.
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Old 04-12-2012, 04:01 AM   #10
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I did the all this 3 times and the guy I always talk to is Dan hunter and the last message I ever got was WHAT COLOR? And I emailed back flat dark earth mid length.

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