Originally Posted by cfraga1978
Ok I emailed Del-ton first. And after hearing nothing for a few days I called Magpul. Magpul has awesome customer service. They shipped me out a new hand guard with no questions asked. It should be here tomorrow via fedex.
Perfect example of the difference in levels of service. You broke a $30 part and the manufacturer replaced it no questions asked. You spend hundreds with a manufacturer and they can't even respond to your inquiry. Be thankful it was your hand guard and not your rifle. There's more involved than just parts when purchasing an AR.